Customer Service Associate – Full-Time NEW

Walworth, Wisconsin
Kelley Williamson Company
Description:

Location: Walworth, WI

Company: Walworth Cellars

Are you a friendly, customer-focused individual with a passion for wine, spirits, and specialty beverages? Walworth Cellars is seeking a Sales Associate to help deliver a high-end shopping experience for our guests. This role is perfect for someone who enjoys working with people, keeps things clean and organized, and is excited to learn more about the products we offer.

About Walworth Cellars

Walworth Cellars is your local destination for wine, spirits, and specialty beverages-bringing expert knowledge, premium products, and personalized service to our community. As part of the Kelley Williamson Company, we’re committed to quality, operational excellence, and a clean, safe shopping environment that feels as polished as the products we offer.

Key Responsibilities:

• Deliver fast, friendly, and knowledgeable service to every customer
• Operate the register and point-of-sale system accurately for purchases, returns, and shift reporting
• Keep shelves, coolers, and displays stocked, clean, and front-faced
• Maintain store cleanliness at all times including restrooms, floors, counters, and windows
• Stay up-to-date on current promotions, product placement, and pricing
• Support customers with questions about wine, liquor, or beer selections making recommendations when possible
• Assist in building displays and organizing featured products
• Communicate any customer concerns, equipment issues, or operational problems to leadership promptly
• Follow all store safety, cash handling, and loss prevention procedures
• Work collaboratively with the team and follow direction from Leads, Assistant Managers, and the Store Manager
• Perform other tasks as needed to support the store

Total Rewards:

• Medical, dental, and vision insurance, as well as access to a Health Savings Account (HSA).
• Both company-paid and voluntary life insurance, short-term and long-term disability coverage.
• 401(k) plan with a company match.
• Vacation
• Six paid holidays to give you time to recharge and spend with family.

Eligibility for specific benefits may vary depending on the position, hours worked, and length of employment.

Join a team that values product knowledge, clean presentation, and delivering a great customer experience every time. Apply today and become part of Walworth Cellars.

Requirements:

Qualifications

• Customer service experience and a friendly, professional demeanor
• Ability to multitask and stay organized in a busy retail setting
• Strong communication skills
• Passion for customer service and an interest in beverage products
• Ability to work flexible hours, including evenings and weekends
• Must be 21+ with a valid ID
• High school diploma or GED required

Preferred:

• Prior experience in retail, convenience, or liquor store environment
• Experience handling cash, shift reports, or opening/closing responsibilities
• Familiarity with different types of alcohol (wine varietals, spirit categories, beer styles)

Compensation details: 15-18 Hourly Wage

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