CORP – Manager, Business Process Analytics NEW

Sterling, Virginia
Avports LLC
Job DescriptionJob Description The Company

Founded in 1927 as a division of Pan American World Airways, Avports is an experienced and trusted airport manager and operator. Today, the company operates with over 650 staff (of which approximately 300 are unionized) at 14+ airports across the US and the Caribbean, with that number slated to grow to 800 during the next year with the addition of new airport projects. In addition, Avports is now acting as the leaseholder and operator of public-private partnership (P3) projects at Tweed New Haven Airport (HVN) in Connecticut and the Manassas Regional Airport (HEF) in Virginia.

Avports has historically managed and operated a portfolio of airport operations and maintenance (O&M) and public-private partnership (P3/PPP) contracts at more than 30 US airports. These airports have diverse operations, encompassing commercial and general aviation airports, passenger terminals, joint-use airports, heliports, NASA facilities, and spaceports. The company is working to integrate electric aviation, hydrogen fuel cells, and zero-emission decarbonization concepts in existing airport environments.

Job Summary

Corporate-level role reporting to the Chief Operating Officer, responsible for analyzing operational data, developing and validating operational processes and models, and delivering data-driven insights to support complex decision-making across the organization. Serves as a strategic partner to airport and corporate leadership by standardizing operational, maintenance, commercial, and analytical functions and processes; governing operational documentation; and supporting O&M and commercial programs. Develops dashboards, flowcharts, KPIs, and scalable tools while maintaining “living” documentation and systems aligned with corporate strategy and continuous improvement objectives.

Bachelor’s degree in an engineering or process management related field with 3-5 years of experience in business processes or operations analysis, operational management, or process improvement within a complex operating environment. Strong knowledge of process mapping, budgeting, accounting, and financial analysis, with advanced proficiency in Microsoft Excel or equivalent and expert knowledge of the Office 365 productivity suite, like Word, PowerPoint, Teams, Copilot and Outlook. Experience developing dashboards and KPIs using business intelligence or data visualization tools (e.g., Power BI or Tableau), with familiarity in operational systems such as work order management, compliance, incident reporting, or revenue control. Experience in aviation, transportation, or logistic environments is preferred but not required.

Position is exempt, and regular, full-time reporting to the Chief Operating Officer. Primary work is on-site and based in Northern Virgina (Dulles/Herndon). Must be authorized to work in the U.S. without sponsorship, meet corporate and airport access requirements, and be able to travel and work domestically and internationally including occasional overnight stays.

Essential Job Functions

Corporate Operations & Maintenance Support

• Maintain, organize, and continuously update corporate and site level operational and maintenance procedures, manuals, workflows, indicators, metrics and working documents.
• Support standardization of O&M practices across locations while accounting for site specific regulatory, contractual, and operational requirements.
• Partner with airport operations, maintenance, security, environment, HR, and safety teams to document workflows, identify process gaps, and recommend operational improvements and reengineering of processes.
• Assist with implementation, monitoring, and optimization of operational systems and tools (e.g., work order management systems, asset management systems, cloud-based solutions, incident management platforms, compliance tracking tools).

Data Management, Dashboards & Reporting

• Develop, generate, and maintain dashboards and reporting systems for operational, financial, and commercial data (e.g., flight activity, parking revenue, tenant performance, operational KPIs).
• Maintain centralized databases of airport agreements and key commercial terms, including effective dates, rates, escalations, and expiration schedules.
• Analyze trends and performance metrics and translate data into clear, actionable insights for executive leadership and airport management teams.
• Support continuous improvement of data governance, accuracy, consistency, and reporting standards across locations.

Process Improvement & Technology Enablement

• Apply industrial, process, or systems engineering principles to improve operational efficiency, structure, and repeatability.
• Support evaluation, implementation, and monitoring of new technologies, automation, and AI enabled tools related to operations, maintenance, and analytics.
• Monitor adoption and effectiveness of implemented tools and recommend enhancements as business needs evolve.
• Incorporate best practices and transferable insights from both aviation and non aviation industries.

Collaboration & Stakeholder Engagement

• Act as a liaison between corporate leadership, airport management teams, finance, and commercial stakeholders, effectively communicate with executive and operational stakeholders, reflecting ability to balance standardization with operational flexibility
• Prepare executive level summaries, reports, and presentations for internal and external stakeholders.
• Support deliverables required under agreements between Avports and airport authorities.
• Perform other related duties as assigned in support of corporate and operational objectives.

Competencies

• Accept ownership and accountability, consistently delivering accurate, high-quality results with a sense of urgency
• Collaborate effectively acting with a sense of urgency with cross-functional teams and corporate stakeholders
• Operate with integrity and compliance, adhering to internal policies and applicable aviation regulations
• Manage multiple priorities effectively in a fast-paced, dynamic environment
• High attention to detail, sound judgment, and conscientiousness in all work
• Communicate timelines, expectations, and progress clearly
• Make timely decisions when options are clear, escalating appropriately for higher risk or ambiguity
• Support team continuity and knowledge sharing
• Seek, receive, and apply constructive feedback to support ongoing development
• Drive continuous improvement through innovative and cost-effective solutions

Required Skills & Qualifications

Education & Experience

• Bachelor’s degree in engineering, business administration, management, finance, economics, statistics, data science, or a related field.
• Minimum of 3-5 years of progressive experience in similar position focused on business analysis, operations analysis, operational management, or process improvement within aviation, transportation, infrastructure, or a similarly complex operating environment.
• Preferred: Experience working in aviation, transportation, or other unionized environments
• Deep working knowledge of budgeting, accounting principles, and financial analysis.

Technical Skills / Expertise

• Advanced proficiency in Microsoft Excel; working knowledge of Microsoft Word, PowerPoint, and Outlook.
• Experience developing dashboards or working with business intelligence and data visualization tools (e.g., Tableau, Power BI, or similar).
• Familiarity with operational systems such as work order management, asset management, systems, cloud-based solutions, incident reporting, compliance, or revenue control platforms.

Preferred Skills

• Background in aviation operations, airport commercial programs, engineering disciplines or quality control
• Experience supporting parking systems, concessions programs, car rental operations, or commercial revenue programs.
• Exposure to AI, automation, or advanced analytics in operational or infrastructure environments.
• Experience applying best practices from non-aviation industries such as manufacturing, logistics, utilities, or infrastructure.

Work Authorization & Travel Requirements

• Must be authorized to work in the United States without sponsorship
• Must be eligible to travel domestically and internationally, including occasional overnight stays.
• Must comply with applicable corporate facilities and airport access requirements when traveling to operational sites

Work Environment, Physical Demands & Requirements

• Primarily office-based, with occasional work travel ( 20% per year)
• Employees must reside within reasonable commuting distance of the primary work location.
• Ability to sit or stand at a workstation for extended periods.
• Requires visual acuity, hearing, and speaking ability to communicate effectively.
• Regular use of hands and fingers to operate computer equipment and office devices.
• Occasionally lifts or moves objects up to 25 pounds.
• Must be able to navigate office environments and operational sites as needed.
• Flexible to support occasional extended hours.
• While office work is sedentary, tasks at operational sites require mobility, including standing, walking, bending, kneeling, stooping, and crouching.
• This job description is not intended to list every duty or responsibility. Duties may change at any time, with or without notice. . click apply for full job details