Program Specialist II-Enrollment Services

Bellingham, Washington
Bellingham Technical College
If you thrive on detailed analysis, independent decision-making, and meaningful student support, this is your opportunity to make a lasting impact on students and their college experience. As a Program Specialist II, you’ll play a critical role in evaluating transcripts, awarding transfer credit, and guiding students from enrollment to graduation. Salary: Starting salary is $5,054 per month which is based on $60,648; $29.04 per hour.

Under general supervision, the Program Specialist 2 performs transcript evaluations of coursework which includes evaluating incoming transcripts from other accredited institutions of higher education, or other documentation including military transcripts or tests. The position exercises independent judgment in researching and processing credentials evaluation requests and liaises with students and employees in support of credentials transfer, entry, enrollment, and degree completion. This position identifies BTC academic areas and requirements met by suitable student transfer credit and articulates those incoming credits accordingly.

• Evaluate and articulate student records for transfer across a wide variety of educational courses and academic programs including military training, international and domestic post-secondary transcripts, and test scores
• Run Academic Advisement Reports (AAR) in ctcLink for use in evaluation of the completion of graduation requirements; approve degree or high school credential conferral based on final evaluation; post degrees, high school credentials, credits and advising notes to the student’s official academic record
• Review AARs to verify accuracy of audit results, identify discrepancies with the catalog and determine if Unused Courses can be applied to degree requirements
• Import course work electronically in ctcLink using transfer of credit process
• Enter courses manually into ctcLink when paper-copy, pdf or transcripts are received
• Process approved course substitutions in ctcLink
• Determine transferability of incoming transfer credits
• Communicate with students regarding degree and certificate requirements pertinent to transfer credit evaluation
• Confer with supervisor on complex evaluation issues
• Provide quality customer service and independently resolve student issues regarding graduation and evaluation policies, procedures and regulations
• Answer phone lines and emails, responding to messages in a timely, professional manner
• Track, process, and maintain transfer evaluation request forms and oversee the application of corresponding service indicators and milestones
• Ensure compliance with institutional, state and federal policies and regulations
• Archive transcript records on a regular basis in accordance with college record retention policies
• Perform general office work such as filing, copying, and communicating (electronic, verbal and written), as well as supporting the front counter
• Provide support for all enrollment processes including registration, grading, intake and tracking of incoming transcript requests and graduation applications, data tracking and reporting.
• Provide input on policies, processes and procedures to advance the college and unit missions and objectives
• Actively engage in department and campus community professional development opportunities, cross-training, meetings and committees
• Perform other related duties as required

This position requires the ability to:

• Communicate clearly (written and verbal)
• Work both independently and as a member of a team with a diverse range of individuals and team members
• Identify areas for improvements and propose solutions
• Independently prioritize multiple tasks and deadlines
• Maintain the confidentiality of protected or sensitive information
• Demonstrate a high level of professionalism by contributing to a positive work environment and fostering productive working relationships with colleagues
• Demonstrate exceptional customer service and communication skills that foster the respect and confidence of others
• Proficiently use Microsoft Word, Excel, Outlook, PeopleSoft Campus Solutions, web browsers
• Troubleshoot, ask relevant questions to identify problems, find solutions and navigate technical, web-based environments.
• Learn state and federal policies related to the awarding of credit and awarding of degrees; Northwest Association of Schools and Colleges and Intercollege Relations Commission (ICRC) guidelines and Family Educational Rights and Privacy Act (FERPA)

  Minimum Qualifications:

• Contingent upon successfully completing a job-related background check in accordance with Washington State law
• Associates degree

AND

• Two years of admission, college registration, academic advising, credentials evaluation, or related experience.
• Demonstrated experience successfully utilizing a student information system or similar complex records database.
• Demonstrated experience managing sensitive and/or confidential records.

Preferred Qualifications:

• Bachelor’s degree
• Demonstrated experience communicating clearly with audiences in both written and verbal formats
• Demonstrated proficiency (at least one year experience) with ctcLink or PeopleSoft
• Experience with community college and/or professional technical education
• Experience with interpreting curriculum, degree requirements, and student academic progress.
• Demonstrated fluency (at least two years of experience) with MS Excel
• Strong interpersonal communication skills

Physical Work Environment:

• Prolonged periods of sitting at a desk and working on a computer. Varying from 4-7 hours per day

Compensation, Work Schedule and Benefits: Starting salary is $5,054 per month which is based on $60,648; $29.04 per hour.

Work schedule: This position’s hours will vary based on 40 hours per week, Monday through Friday, primarily between the hours of 7 a.m. to 5 p.m. A regular schedule will be finalized upon hire based. Candidate must be willing and able to work on-site; some hybrid work may be available.

Benefits: Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

This position will receive prorated leave based on the BEST CBA:

• 8 hours per month of sick leave
• 10.67 starting at hours per month of vacation leave
• 24 hours of personal leave per calendar year
• 13 paid state/college holidays per calendar year

Benefits also include a Washington State insurance package including selecting one of:

• 6 medical options
• 3 dental plan options
• 3 vision plan options

Include:

• life insurance
• long-term disability

Retirement benefits package including one of:

• Public Employees Retirement System (PERS) Plan 2
• Public Employees Retirement System (PERS) Plan 3

Two voluntary investment (not matched) programs

• TIAA (403b)
• State Deferred Compensation (457) plan

Additional optional benefits include ability to participate in:

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to 21 days of military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty

• Ability to participate in a shared leave program

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the CBA.

Application Procedures and Deadline:

Required application materials must be completed and submitted online at and received by 5 p.m. on March 31, 2026, for priority consideration. Application materials received after this date and time may be considered until the position is filled. More information about Bellingham Technical College is at or contact the Human Resources Office at . You will be contacted if selected for an interview. At this time, BTC is not sponsoring H-1B Visas.

Required Online Application Materials:

• Completed BTC Online Employment Application & Supplemental Questions
• Resume (Word or PDF file attachment)

Interviews are tentatively scheduled for May 28-29

Compensation details: 29.05-29.05 Hourly Wage

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