Administrative Assistant to Directors

Marco Island, Florida
Hilton Grand Vacations
Job Description

As an Administrative Assistant to the Resort Manager, you are providing administrative assistance to support outstanding customer service, report and correspondence preparation, and help achieve departmental goals. Your passion to strive for excellence will show in every Guest and Team Member interaction. We partner as a team to memorable impressions.

What will I be doing?

• Performs administrative duties for the resort including but not limited to: telephone operations, assisting with owner/guest requests, opening and distributing incoming mail, purchasing office supplies and equipment, coordinating training initiatives and file maintenance
• Maintain effective communication and coordinate all of departmental efforts to ensure all standards are met in the areas of efficiency, profitability, cleanliness, and owner and guest happiness; report any unresolved problems
• Assist in the research and preparation of responses to owner/guest complaints or questions
• Update Resort Manager of owners’ delinquent accounts and prepare appropriate correspondence
• Assist Resort Manager with inspecting units and assure high quality housekeeping and maintenance by addressing staff members appropriately
• Coordinate the use of guest supplies, maintenance parts and housewares inventory

Qualifications

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, the following minimum qualifications and experience are needed:

• Excellent written and verbal communication
• Basic data entry and work processing skills to include Word and Excel
• Minimum of three years of relevant administrative experience required

It would be useful in this position to demonstrate the following capabilities and distinctions:

• At least a 2-year college (associate) degree preferred

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.