Cape Coral, Florida
The Judge Group
Location: Cape Coral, FL
Description: Our client is currently seeking a AO – Admin Assistant – Senior
Job Description:This position is responsible for performing a wide variety of secretarial support duties in a manner which will ensure the proper functioning of the business unit and enhance the productivity and effectiveness of the department. The position works under the specific instruction and direction of one or more higher level staff and may provide administrative support to an individual office. Incumbents are regularly responsible for dealing professionally with confidential information while performing several aspects of assigned work. Specific tasks may be answering phones, maintaining files, scheduling appointments, producing correspondence, spreadsheets and presentation and otherwise relieving those supported of minor administrative tasks and business deals. Works under general supervision.
Responsibilities:Excellent customer service, bilingual preferred, but not required.Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area.Welcome all MedExpress patients and visitors by greeting them with a friendly demeanor.Assist in patient care coordination, such as answering any questions and directing them through the registration process.Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff.Perform callbacks to past patients for follow-up and ensure a positive patient experience.Collect all insurance information, verify patient demographics, process payments, and post-patient balances.Assist with clerical duties such as filing, faxing, and scanning documentation.Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses.Collect payment for medications and distribute those once filled (if applicable).Maintain a neat and clean work environment and professional appearance and adhere to relevant health and safety procedures.
Must have qualifications/experience:High School Diploma or equivalency (GED) required.1 year of prior customer service OR experience in a medical office setting required.Though not required, an understanding of occupational medicine and insurance verification is helpful.Ability to multi-task and work well under pressure.Knowledge of basic computer software and the ability to learn electronic medical records required.
This job and many more are available through The Judge Group. Find us on the web at
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