Automotive Receptionist

Wantagh, New York
Merrick Jeep Chrysler Dodge Inc
Merrick Jeep is a member of the VIP Automotive Group of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented . We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on L ong Island .

We are currently looking for a high energy, pleasant, happy and motivated candidate to run our front reception desk. You must have the ability to work in a fast paced environment and handle multiple tasks at once.

Full Time Opportunity! The following schedule is required for this position:

• FULL TIME
• HOURS: Monday (9am – 2pm), Tuesday (9am – 3pm), Wednesday (OFF), Thursday (9am – 3pm), Friday (OFF)
  Saturday (9am – 6pm), Sunday (11am – 5pm)
• weekend availability needed

Opportunity for advancement!

Experience is a plus!

Trainees are welcome!

Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• Comprehensive employee recognition programs.
• Opportunities for career advancement.

VIP’s Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.

VIP CODE OF CONDUCT:

1. You are empowered to make every customer’s experience memorable, especially if they have a unique request.

2. Our process will be warm and inviting in all customer interactions always using the words ‘my pleasure’ and ‘thank you’.

3. We will always assist the customer with a smile even if we must step outside our primary duties.

4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.

5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.

6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.

7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.

8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company’s dress code, the company code of conduct and always use words consistent with professional conduct.

9. Knowledge is the key to assisting our customers. If there is a question you don’t know the answer to you need to find the answer and inform the customer.

10. As a service professional you must always be gracious and respectful to your coworkers and guests.

SUMMARY

The showroom receptionist serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

1. Greets showroom customers and determines the nature of their visit.

2. Obtains and records basic demographic information about each customer, using dealership sales control system.

3. Hands out brochures and other information to customers.

4. Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.

5. Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.

6. Serves as clerical back-up.

7. Maintains professional appearance.

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration

Physical Activity
While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

Stand

Walk

Sit

Handle, or feel

Reach with hands and arms

Occasionally climb or balance

Stoop, kneel, crouch, or crawl

Talk & Listen

Values:

To perform the job successfully, an individual should demonstrate the following Values:

Teamwork through Trust and Respect

Cooperation and Attitude – Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations – Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm
Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning
Communication – Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values – Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.

Accountability at all Levels
Decision Making – Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis – Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability – Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm
Job Knowledge – Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative – Voluntarily initiates and follows through on necessary projects and non-routine tasks.

This job description is subject to revision at the discretion of the company.

Job Types: Full-time, Part-time

Salary: $18.00 – 20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday (9am – 2pm), Tuesday (9am – 3pm), Wednesday (OFF), Thursday (9am – 3pm), Friday (OFF)
  Saturday (9am – 6pm), Sunday (11am – 5pm) . click apply for full job details