Bilingual Clinical Office Manager

Winter Haven, Florida
VIPcare
OUR CULTURE – 5 STAR SERVICE

At SaludVIP, our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than 5 star service! We take great care of our team and great care of our patients.

THE WORK

Successful candidates will assist physicians in the management of healthcare office operations and treatment of geriatric patients following established standards and practices. Must have leadership experience, excellent organizational skills, leadership attributes and be results-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. Prior experience with electronic medical records is strongly preferred.

Work Schedule: Monday – Friday (8am-5pm)

Key Responsibilities

• Leads a care team of front and back office medical assistants (generally 2-5 members)
• Assists with scheduling, administrative and clinical duties for providers (midlevels and physicians)
• Manages office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate and patient-focused manner
• Provides extraordinary customer service to all internal and external customers (including patients, other SaludVIP team members and other departments)
• Ensures new team members are onboarded and receive proper training using SaludVIPs policies and procedures
• Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen, etc.
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, referral requests, patient records and medication management
• Informs management about current office trends, and recommends new policies or facilitates improvements to current policies and workflows
• Participates in required team meetings and communicates updates and changes to physicians and staff
• Ensures team calendar, spreadsheets and whiteboards are current and accurate
• Assists providers with obtaining and maintaining credentialing, state licenses and professional memberships
• Ensures compliance with Medicare Advantage Plans, HIPAA, labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
• Knowledge and understanding of OSHA and Biohazard guidelines
• Has clinical working knowledge and has the ability to perform clinical duties to include the following: takes vital signs, reviews medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, start and monitor IV, draw blood and assist physician with any/all procedures

Education And Experience

• Must be Bilingual (Spanish/English)
• Associates degree (Equivalent working experience will be considered)
• Minimum of 1 year of leadership experience required
• Prior medical assisting experience strongly preferred
• CPR Certified
• Strong oral and written communication skills
• Ability to accurately read and write medical terminology
• Knowledge of medical coding
• Knowledge of HIPAA
• Basic computer skills, including familiarity with electronic medical records

Compensation & Benefits

We offer a competitive compensation and a comprehensive benefits package:

• Competitive base salary + bonus incentives
• Medical, dental, vision, disability and life
• 401k, with employer match
• Paid time off
• Paid holidays

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