Bilingual Customer Service Agent

Alpine, Utah
Acima Credit

Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities that otherwise would not be available to them. We help by leasing items from tires/wheels to furniture and appliances. Acima is growing at a tremendous rate and we are in need of awesome people to continue to propel that growth in a friendly environment that fosters open communication and team cooperation.

Position Functions

Customer Service Agents primarily take inbound calls; and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases.

• Perform inbound and outbound calls with any applicable party
• Process ACH and credit card payments
• Manage lease payment schedules
• Coordinate with other departments to best meet the customer’s needs
• Provide outstanding, caring customer support to all customers

Requirements

Experience Preferred: 1 year of Customer Service in a call center

• Fluent in English and Spanish
• Excellent phone etiquette and demonstrated customer service skills
• Type 40 WPM to 60 WPM preferred
• Computer savvy and proficient with a 10 key.
• Basic mathematical knowledge of percentages and payment processes
• Reliable – great attendance & time management
• Team cooperation and coordination to reach department goals
• Ability to perform efficiently and friendly in a fast-paced environment
• Strong oral and written communication skills
• Effective listening skills with the ability to act on what is learned

Scheduling

Full-time positions are available now.

The Customer Service Department is open Monday — Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.

COVID-19 Update

Interviews will be conducted over the phone. However, a two week long in-person training will be required. You are expected to work in-office and it’s not guaranteed that you will be able to work remotely.

Benefits

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you’ll experience:

• A beautiful office located right off I-15
• Wonderful opportunities for movement (because we’re growing so fast!)
• Department snacks and treats
• Employee referral bonus program
• Casual dress code policy

After 60 days you’ll have access to:

• Medical insurance
• Dental plans
• Vision plans
• Supplemental insurance (long-term/short-term disability, life insurance, etc.)
• Health Savings Account (HSA) with Company Match
• Company paid holidays
• Paid time off (PTO)

After 90 days, you will have access to:

• 401(k) plan
• Tuition reimbursement for STEM, Accounting, or Finance majors
• Daycare reimbursement

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• Reliable transportation to and from work
• Background check
• At least high school diploma or equivalent or higher

Preferred qualifications:

• 1+ year of experience in the customer service industry