CO-OP Financial Services
Req No. 2
Category Business/Client Support
We are seeking a talented Chargeback Analyst to be responsible for processing cardholder related dispute claims for members of CO-OP Financial Services credit unions. Primary duties include processing Chargebacks, researching and resolving cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy.
Position serves as an in-house resource on debit and credit card operating rules and regulations with relation to Chargeback, Arbitration, Compliance and other dispute resolution methods for Visa and MasterCard. Serves as primary contact and provides advisory support to credit union clients while maintaining the highest level of quality customer care.
What You Can Look Forward to
What You’ll Need to Succeed
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
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