College Station, Texas
Baylor Scott & White Health
The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS
Location/Facility – Baylor Scott & White Medical Center – University Clinic. The first few weeks is training a the clinic, the position then becomes remote (work for home).
Specialty/Department/Practice – University Clinic Call Center
Shift/Schedule – Full Time, Days varied 8 hour shifts (7:00am – 7:00pm).
Benefits – Our competitive benefits package includes*;
– EDUCATION – H.S. Diploma/GED Equivalent
– EXPERIENCE – Minimum/no experience required