Customer Relations Specialist (Part-Time)

Salt Lake City, Utah
Utah Transit Authority

Utah Transit Authority

Job Summary

Are you a natural problem solver? Do you enjoy helping people? We have a great part-time opportunity that offers a flexible schedule, free transit pass, paid time off and paid holidays!

The ideal candidate for our Customer Relations Specialist position will enjoy learning new things and having fun on the job. They will also have a natural inclination for assisting customers with a variety of issues and concerns. Responsibilities will include:

• Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance.
• Providing customers with up-to-date information about UTA service subjects
• Handling customer complaints
• Distributing transit schedules
• Selling fare media directly and through outlets
• Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely.
• Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems

Minimum Qualifications

EDUCATION/TRAINING

• Associates degree in Business Management or a related field.

EXPERIENCE

• Three years working with the public in customer service. Preferred experience in investigating and resolving customer complaints.
• One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
• Basic proficiency in MS Outlook, Word, and Excel.
• Type 40 WPM.
• Ability to speak a second language preferred.
• To carry out essential functions of the position, a valid Utah drivers license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years.
• This job requires an initial and annual credit check.
• This job requires regular and predictable attendance.

–OR –

An equivalent combination or relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA’s comprehensive benefits package for Part Time employees includes:

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
• 10 paid holidays and two (2) floating holidays per year.
• Defined Contribution 457 Plan with company match option.
• Comprehensive wellness program.
• Employee assistance program.
• Training, development, and career advancement opportunities.
• Free transit passes for employee, spouse, and dependent children (under age 23).
• Free on-site fitness facilities and discounted membership to VASA Fitness.
• Other discounts and memberships with various community partners.

Pay Rate: $17.352 per hour

Close Date: May 16th, 2022 by 05:59 pm

PM21

PI