Customer Service Rep- Import/Export

Tucker, Georgia
Rise Baking Company

Location: This is a 100% Onsite Role at our Tucker, GA manufacturing plant.
Pay Range: Hourly Position; $20.68-$27.50/hour

Job Purpose
Professionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full.

Essential Functions

• Manage orders from receipt to the point of invoicing ensuring each order has accurate manufacturing lead time, shipping method, pricing and, if required, customer confirmation
• Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse, including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays
• Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern
• Manage inventory for discontinued stock (obsolescence)
• Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners
• Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence
• Comply with all food safety requirements, training, policies, and procedures
• Perform other job-related duties as assigned
• Professionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full
• Process all documents needed for domestic, export, and import shipments including customs documents and FDA data sheets

Qualifications (Education, Experience, Competencies)

• Basic knowledge of domestic and international transportation regulations, policies, and procedures such as the Harmonized Tariff Schedule of the United States (HTS)
• Familiarity with Shipper’s Letter of Instruction (SLI) and FDA and export regulations
• Associate’s degree and/or 3 equivalent years of work experience
• Customer service experience including transportation planning and working with 3PL service providers
• Experience in food manufacturing as well as retail and foodservice distribution channels preferred
• Strong computer skills including Microsoft Office with advanced skills in Excel; experience with ERP Systems, EDI Systems, and Microsoft Great Plains preferred
• Professional demeanor with strong written and verbal communication skills
• Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions
• Ability to effectively communicate with multi-level personnel as well as customers and their representatives
• Ability to work cross-functionally, convey complex issues, and maintain confidentiality
• Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment
• Ability to think quickly and handle frequent change
• Self-motivated, goal oriented, quality driven, and capable of working independently

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