Customer Service Representative

Shelton, Connecticut
LQ Digital
Shelton, CT Qual Team /

LQ Digital is a customer acquisition company with a simple goal: To help brands win more profitable customers digitally.

The company is $50M+ in revenue and is profitable. It’s backed by private equity firm Housatonic Partners. LQ Digital is Headquartered in the East Bay, CA with offices in Austin, Tx, Riverside, CA, and Shelton, CT.

To continue our growth and success we need people on our team who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. Your typical day involves making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients’ services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses that include mortgages, insurance, education, and other consumer services.

You will be a great fit with our team if you:

• are comfortable talking over the phone helping people

• have a positive, professional attitude

• enjoy a professional, comfortable work environment

Job Type: Full- or Part-time

Location: Shelton, CT

Salary: Starting at $13.00 per hour

Education: High school or equivalent (preferred)

Responsibilities

• • Make and take customer calls
  • Successfully use scripts to guide conversations
  • Record information on the consumer conversation using LQ systems
  • Work with different client campaigns
  • Provide quality customer experiences

Requirements:

• • Experience working with computers
  • Comfortable speaking over the phone
  • A positive attitude
  • Strong written and verbal communication skills
  • Computer experience (data entry a plus)
  • Previous call center or customer service experience a plus

We offer a competitive salary based on experience and a comprehensive benefits package:

Flexible work schedule

Paid Time Off

Medical, Dental, and Vision coverage

Medical/Dependent flexible spending account (FSA)

Health Savings Account (HSA)

401k with a company match

Short Term Disability

Life Insurance

Accident Insurance

Critical Illness Insurance

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