Customer Support Representative

Chicago, Illinois
Optello
Our client is seeking enthusiastic and energetic “geeks” – with experience in customer and technical support – to join their Global Support Team in Chicago.

Please note that this would require you to work rotating shifts, which would include evening and weekends.

What You Will Be Doing

• Resolve product or service problems by clarifying the Customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports internally and with our Customers
• Build sustainable relationships and trust with our customers through open and interactive communication
• Provide accurate, valid and complete information on the our SaaS solution and technical issues by using the right methods and tools
• Constantly improve customer service performance and procedures

What You Need for this Position

• 3+ Experience providing technical support in a customer services team, supporting a SaaS software solution
• Experience working with large international enterprise customers in business critical environments
• A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
• Customer-service oriented
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Excellent skills in customer service and support procedures
• Mother-tongue proficiency in English – both written and spoken – a must!
• Flexibility to work customer business hours if required including evenings and weekends
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Spanish/Portuguese speaking – a plus

So, if you are a Customer Support Representative with experience supporting a SaaS solution to Enterprise Clients, please apply today!

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BF2- — in the email subject line for your application to be considered.***

Bruce Fanning – Sr. Executive Recruiter – Optello

Applicants must be authorized to work in the U.S.

Optello is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.