Pittsboro, North Carolina
State of North Carolina
Description of Work Salary Grade: NC03 Salary Range: $31,200 – $50,298 New hire applicants will be hired at a hiring rate of $40,484 This Posting is accepting applications for positions located at the Siler City Driver License Office in Chatham County. North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research, and many other positions across the state. When you work for North Carolina, you can rely upon a culture that values collaboration, creativity, innovation, diversity, and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness, and future. We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant’s knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting. You are the face of DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission in providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. If you have a passion for customer service and are open to flexible work schedule, then we encourage you to apply. Knowledge, Skills and Abilities / Competencies Experience explaining policy, procedure and/or laws to educate customers or the public Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele. Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems. Experience in evaluation of information or documents to make determinations for actions. Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery Experience composing written communication using typing skills. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school or General Educational Development (GED) diploma and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information in considerable detail; or an equivalent combination of education and experience. Necessary Special Qualification Possession of a N.C. Commercial Driver s License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. The position is consider “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected canddiated will be required to undergo a background check which includes a name- based and fingerprint-based criminal history record check. The cnadidate that is selected for the position will be given a conditional offer of employment that will him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based crimiinal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees. Supplemental and Contact Information Tanika Scott Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.