ELECTRICAL FILED SERVICE TECHNICIAN

Indianapolis, Indiana
Wood-Mizer Products
About Wood-Mizer:

Wood-Mizer is the world’s largest manufacturer of portable sawmills, with over 100,000 mills sold in more than 100 countries. Wood-Mizer provides forestry and timber professionals around the world with a complete line of narrowband portable and industrial sawmills, wideband sawmilling equipment, resaws, edgers, kilns, molders/planers, firewood processing equipment, pallet recycling equipment, material handling equipment, bandsaw blades, and blade maintenance equipment.

Our Culture and Values:

Wood-Mizer is dedicated to customer and employee-owner success, putting compassion and faith at the heart of the business, and committing to providing high-quality equipment that makes a positive difference in people’s lives. Wood-Mizer is a 100% employee-owned company that believes every mill owner is an extension of our Wood-Mizer family – a philosophy that makes both our customers and employee-owners feel at ease.

What Makes Wood-Mizer Stand-Out:

Wood-Mizer believes that investing in people is an investment in the future. As a result, we provide a variety of benefits to ensure that our employees-owners are healthy and happy so that we can all grow, learn, and innovate together.

• Equity: Through our ESOP, you can become a 100% owner and receive Wood-Mizer stock (Employee Stock Ownership Plan).
• Retirement: Matching funds in a 401(k)
• Bonuses: Discretionary bonuses are available monthly.
• Pay Options: We provide several methods for receiving biweekly payments, as well as the option for Wages On-Demand, which allows you to receive earned wages on a daily basis.
• Paid Time Off: PTO accrual begins with the first paycheck, with immediate eligibility for paid holidays, personal marriage, birth/adoption, and other events.
• Insurance: Health, dental, vision, life insurance paid by the company, supplemental life insurance, and short- and long-term disability are all available.
• FREE Health Care Access: We provide FREE access to Wood-Mizer’s Health Care Clinics by Marathon Health if you are covered by our health insurance.
• Workplace Giving Programs: Employee-owners who serve the community/those in need through monetary donations and hands-on work are eligible for a variety of benefits.
• Tuition Reimbursement: Wood-Mizer offers a generous tuition reimbursement program to help you achieve your long-term career goals.
• Annual Allowances: Employee-owners receive reimbursement for the cost of their own safety boots, safety glasses, and gym membership. Each year, they are also given money to spend on Wood-Mizer apparel and swag.
• Other Rewards: Companywide celebrations, company outings, complimentary coffee stations and fruit, gift cards for your birthday and anniversary, referral reward program, discounted shipping rate, and much more!

For more details about what Wood-Mizer has to offer, please visit our career’s page at:

Summary of Role You are Applying For:

As an Electrical Service Technician, you will work with customers to troubleshoot equipment issues, create solutions, and ensure a smooth interaction, all while upholding the integrity of Wood-Mizer’s core values. Will also analyze, locate, and repair technical field problems as requested by a customer service call or defect occurring in the field system or over the phone. You will complete the paperwork associated with each work order. A high school education or equivalent is required.

After training, this position would have the option to be hybrid (some work from home and some at the office located in Indianapolis, IN).

How You Will Spend Your Time:

Every day brings a new challenge at Wood-Mizer. Here are some ways you will be spending your time for each role:

Responsibilities:

• Respond to customers’ inquiries, questions, or complaints regarding products and services.
• Determines the best method to resolve complex technical and electrical issues to ensure customer satisfaction.
• Coordinates information to resolve the issue.
• Provides training and guidance to entry-level reps
• Requires thorough knowledge of organizational policies, procedures, products, and services.
• Interfaces with the customer to provide technical aspects of products and services.
• Provides issue resolution and troubleshooting to our customers over the phone.
• Relays feedback to appropriate departments.
• Coordinate problem resolution with appropriate departments
• Troubleshoot equipment both in-house and in the field.
• Troubleshoot High-voltage and low-voltage DC; up to 480-voltage AC
• Report any failure trends to the manager.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Manage RMAs within cycle-time goals.
• Train customers in an individual and classroom setting.
• Assist sales department in providing expertise to prospective and existing customers
• Services products, and equipment in the field in USA and Internationally
• Assist on equipment installation
• Attend dealer meetings and shows
• Identify, analyze, and repair customer product at customer location
• Performs preventative maintenance
• Determines parts to order for repairs and timeliness of need and documents service-related activities
• Provides training at customer’s site

Peripheral Functions of the Job:

• Make service calls or deliveries to customers.
• 20% travel is required. Weekends may be included. Travel will be mostly domestic, but on occasion, internationally.
• Conduct product demonstrations for the sales department at commercial and industrial shows.
• Maintain safety policies (safety glasses, ear protection, steel-toe shoes).
• Keep the work area clean and orderly.
• Complete the certification material as required.
• Maintain DOT requirements (logbooks, etc.) – preferred by not required

Things that are Important to Have:

Below are some requirements for this specific role:

EDUCATION :

• High school education or equivalent

EXPERIENCE :

• Prior experience in customer service areas and working with the public
• Hydraulic system experience (troubleshooting and rebuilding components).

SKILLS :

• Good interpersonal skills and dealing with people in a positive manner
• 12 Volt DC Electrical experience is required.
• High-Volt AC Electrical experience is required.
• Hydraulic system: Must understand fluid flow inside a closed system.
• Knowledgeable in the operations of PLC’s.
• Self-starter with the ability to stay focused while working closely with others.
• Excellent communication skills
• Excellent organizational skills.
• Good typing skills.
• Working knowledge of Word and Excel.

If you are looking for a career and not just a job, apply today and learn how Wood-Mizer employees are making a difference around the world and right here in Indiana.

Wood-Mizer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

PI1-b13a62aed250