Fort Myers, Florida
Location: Gulf Coast Medical Center
Department: Registration Services
13681 Doctor’s Way
Shift: Shift 3
7:00:00 PM to 7:00:00 AM
Fort Myers, FL 33912
Work Type: Full Time
As a first point of access for Lee Memorial Health System customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication which occurs telephonically, in person, and bed-side in a direct clinical care setting. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times.
Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequiredor
Post high school training or college preferred.
Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 YearCustomer ServiceRequiredand1 YearHealthcarePreferredor1 YearSchedulingPreferred
Experience with Epic is a plus.
State of Florida Licensure Requirements