Fin-Tech – Chime Member Services Banking Team Member

Service Response Partners
Service Response Partners: Fin-Tech – Chime Member Services Banking Team Member
As an SRP Chime Member Services Associate, your role would pay you:
–$17.00 per hour, 40 hours per week (B Rate)
–$16.00 per hour, 24 hours per week (B Rate)
*See additional compensation and benefits below
Apply Here:
All Associates are temporarily Work-From-Home during the COVID-19 crisis. However, post-COVID virtual and in-office roles will continue to be available in various U.S. locations. Chime is an Essential Service Provider and is open during the pandemic.
About Chime
Chime is the largest and fastest-growing Fintech companies the challenger-banking space. Chime provides U.S. Members a fantastic mobile and online banking experience technology in the U.S. and facilitates over 5M accounts with no physical branches. Chime is a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why Chime offers access to award-winning services without hidden fees, can give members early access to their paychecks, and enables members to grow their savings automatically.
And Chime is just getting started!
Chime is proud of Chime’s mission, is devoted to members, and is passionate about applying technology to the challenge of making financial health a reality for everyone. If you’re looking to join a fast-growing company with a beloved daily-user product and a genuine mission that puts people first, we want to meet you!
We are currently hiring for remote training classes for Chime Member Services beginning in February and March.
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At Service Response Partners, we are proud that our dedicated teams are the respected service ambassadors for today’s hottest U.S. FinTech corporations.
At Service Response Partners, we build personalized global support organizations that mirror each client’s culture and mission. We create exceptional customer experiences through skillful hiring, ongoing product training, and best technology practices. Our goal is to provide our team members, clients, and customers with the best experience, and with every personal interaction, we ensure we show our respect, empathy, value, and appreciation.
(We could talk about ourselves all day, read more about us below…)
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Current Opening:
Chime Member Services Banking Team Member
As a Chime Member Services Associate, you are provided fantastic training to help you become a Chime service expert, enabling you to deliver the highest level of efficiency, friendliness, knowledge, and quality via telephone, email, chat app-based platforms. If you dream big, set audacious goals, love tackling the hard stuff, and love working with smart, fun folks, let’s talk about this opportunity to join the Chime Member Services team!
You will be joining an exciting new financial tech team where you’ll feel valued and inspired to contribute your unique skills and experience. As part of our SRP, Chime Banking Member Services FinTech team, you will be responsible for using exceptional empathy and product expertise. Your goal is to ensure each customer feels heard and their issues resolved, leaving each interaction feeling more valued than the last. Concerns from customers will range from simplistic to complex.
Your training will prepare you to respond to various topics relating to the app, individual account issues, new product education, and technical troubleshooting.

Goals and Responsibilities

Team Goals for all SRP Programs
– Provide a customer-friendly space. Offering a welcoming, gracious, with empathy and respect for all.
– Communicate effectively. In working with customers and partners, use your training and practical communication skills to empathize, relieve stress, educate and efficiently resolve issues.
– Build brand advocates. Be an extension of great products by offering generous support. Follow up and follow-through, ensuring every customer experience is thoughtful, caring, and complete.

A Day in the Life of a Chime Member Services Associate:

• We stay human. We are accessible to our members through in-app support, email, chat, and over-the-phone service that inspires member confidence with every contact.
• We keep it real. We build trust and connection with personalized service, ensuring we respond to every member’s request with accurate information about their Chime account while addressing their personal banking needs.
• We keep it simple. We start with the most straightforward solution for our members and only add if it is necessary. We ensure each member receives personalized information that matches their needs to our product offerings.
• We make it happen. Using your training and superior Chime Banking knowledge, excellent investigation, and strong problem-solving skills, we work with Chime members to explore, realize, recommend, and resolve individual issues on the first contact.
• We respect the rules. We take seriously our obligation to protect our members, so we balance customer needs with Chime policies, banking regulations, and compliance.
• We Chime in. We listen to our customers and our partners, and we value what they have to say. We know that feedback strengthens our product, improves our processes, and increases our member’s happiness.

What Can You Bring?
Member-first Orientation with High Emotional Intelligence:

• Ability to provide superior quality support via in-app platforms, telephone, email, live chat
• Ability to empathize with, and prioritize member needs, see things from our member’s perspective
• Results-oriented in addressing and resolving complex member issues and escalating as required
• An active listener can receive, understand, evaluate, remember important details, and respond in a friendly and appropriate manner.
• Expertise in conflict resolution, de-escalation skills, negotiation, and resolution
• Self-directed, utilizing our knowledgebase system to provide product and policy information.
• Love learning through new training, reviewing product updates, and voracious consumption of company communications to ensure you remain current with all changes impacting your role or the product.
• Able to communicate issues and drive continuous improvement by acting as a strong customer feedback channel.
• Excellent English communication skills (verbal and written), with an ability to respond to member’s inquiries with personalized, friendly, accurate responses
• Self-confident, dependable, punctual, adaptable to change
• Ability to work independently, as well as cross-functionally, within the Chime organization
• Bachelor’s Degree from an accredited institution is preferred (or a combination of work/college experience, for example, A.A. degree [2 years] and two years of work experience)
• 9+ months experience in a customer service role
  Basic knowledge and understanding of U.S. banking products and services is a plus.

Technology Know-How

• Basic Microsoft Office and Google Suite skills
• Ability to type 30 words per minute
• Working knowledge of introductory SMS text and Email functions (Gmail preferred)
• Experience navigating multiple systems, applications, search tools
• Working knowledge of Microsoft Windows and Google Cloud
• Zendesk experience a plus

Schedule Requirements
– Associates must regularly work at least One-weekend shift per week.
– We offer a variety of consistent Full-time and Part-time work schedules.
– Training in the first 30 days is critical to your success. To that end, we cannot provide extended time off during your initial 30 days on any program.
Passing a National FBI Fingerprinting Background Check is required and paid by SRP.
Flexible Scheduling, Excellent Wages and Development Opportunities

• A broad array of medical, dental, vision, life insurance plans, as well as wellness benefits
• Paid Time Off (regardless of hours worked)
• Paid Holidays
• Paid Ongoing Training
• Professional Development
• A Company provisioned computer system for use in all company business*
• Competitive salary based on experience and schedules:
  · –Full-time: $17.00 per hour, 36-40 hours per week. Regular Schedule.

· –Part-time: $16.00 per hour, 24-35 hours per week. Regular Schedule.
We offer a variety of schedules designed to meet our customer’s and employee’s needs.
*Computer equipment is loaned only for work purposes; equipment returns required at the end of employment; company-paid shipping and packaging
Other Perks

• Bonus Opportunities: Performance Recognition,
• Tenure Badges, Referral Earnings programs
• Commuter Stipend or Stipend
• Work-From-Home or delightful office environment (depending on location)

Home // Office Workplace Guidelines
For data security reasons, this work is typically a position performed within our Reno office. But during the current COVID-19 challenges, all our Member Services Associates have been given company-owned computer equipment and are Work-From-Home during the COVID-19 crisis. However, post-COVID virtual and in-office roles will continue to be available in various U.S. locations.
To work from home on this program, you will have the opportunity to build skills in multiple support channels, including chat, email….. click apply for full job details