Maintenance Technician (Field Service Technician)

Troy, Michigan
Michigan Schools and Government Credit Union
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 67 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 18 branch offices soon to be 20 in south east Michigan, over 400 team members, 135,000 members, $3.2 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press ten years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Responsible for maintaining MSGCU facilities in a safe operating condition, maintaining preventive maintenance programs, and resolving immediate operational and/or safety concerns for members and team members. Works closely with all levels of the MSGCU team to ensure exceptional service and response to all mechanical and operational needs. Assesses and considers daily activities and uses good decision-making conclusions to prioritize and complete critical tasks to attain facilities goals and MSGCU objectives.

Essential Duties and Responsibilities:

• Acts as the primary contact for facility issues related to climate control, electrical, generator backup, lighting, odors, smoke, damage, emergencies, and repairs.
• Responds to emergency requests for repair services, diagnoses problems, and makes necessary repairs or calls on vendor for additional assistance.
• Assists with maintaining building security (card access, video surveillance, alarm panels, keys) and fire safety (suppression, extinguishers, evacuation planning) giving attention to detail and abiding by safety guidelines.
• Schedules and monitors the facility Building Automation System (BAS). Makes adjustments to thermostats, Variable Air Volume (VAV) boxes and other interior space controls on a regular basis to maintain a comfortable and efficiently maintained environment.
• Coordinates with Facilities administration and outside contractors to complete projects and work orders efficiently.
• Travels from site to site to perform regular audits, inspections, and evaluates the physical condition of the facilities for operability to determine if repairs are needed and makes repairs in a timely manner. Works closely with outside vendors and contractors to ensure work is completed according to timelines and specifications.
• Reconfigures, installs, positions, and/or remounts office furniture and space (e.g. furniture, wall panels, work surfaces, storage bins, lighting, file cabinets, etc.) to accommodate user needs and maximize office space using various hand, power, and specialty tools, dollies, and hand trucks. Directs maintenance workers in various skilled trades (carpentry, glazing, plastering, painting, plumbing, electrical, heating and cooling, signage, landscaping, security) to ensure efficient and effective functioning of the work unit.
• Carries out technical and mechanical duties (door hardware, minor plumbing repairs, lighting fixture lamps, minor electrical repairs, furniture installation, communication board installation, signage installation, minor painting, and carpentry work) to ensure safe project completion, within established time frames, and in a cost efficient manner.
• Maintains MSGCU’s maintenance vehicle, tools, storage areas, and equipment ensuring company assets are readily available, in safe operating condition, and are kept in a neat and orderly manner.
• Transports various items (tools, equipment, furniture, supplies) to ensure the availability of materials required at a job site and/or delivery of items for emergency purposes.
• Assists Facilities Manager in corporate initiative projects including large-scale repairs (roof, parking lot), new construction projects, and renovation projects.
• Assists Facilities Manager in preparing annual maintenance budget and fixed asset budget

Essential Knowledge, Skills, and Abilities:

• Member Focus: Builds strong member relationships (internal/external) and delivers member-centric solutions by exceeding member service expectations and providing superior quality service in a professional, efficient, and courteous manner.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Ability to work independently while delivering effective and efficient results.

• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences including, members, team members, contractors, and vendors.Ability to read and decipher blue prints.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members.

• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
• Strong working knowledge of building automation systems (BAS) related to security, HVAC, lighting, and Computerized Maintenance Management System (CMMS).
• Strong working knowledge of fire safety systems, generator, and Uninterrupted Power Supply (UPS) systems.
• Proficient with technology including, Outlook, Word, Excel, and BAS.
• Must pass driving certifications needed to operate the MSGCU vehicle.

Essential Preparation and Experience:

• Associate degree in Project Management or relevant certification in trade school or the equivalent combination of education and relevant work experience related to project management, facilities management, property management, or maintenance management; and
• 3 years of experience in general maintenance and/or construction.
• Minimum high school diploma or GED required.
• 2 years of experience supporting multiple locations in a retail marketplace preferred.

Working Conditions:

• The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 15% sitting, 25% walking, and 60% standing. The job is performed under temperature variations and a generally hazard free environment.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• Required to travel throughout MSGCU’s service area. Vehicle will be provided by MSGCU for travel to any branch location, however, team member may be asked to provide own transportation with eligibility for on-the-job mileage reimbursement on occasion.
• Normal working hours will be the standard Credit Union branch and administrative office hours of operation, however, periodic weekends and/or before/after normal work hours.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base pay begins at $20.00 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 13 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

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