Manager, Customer Administration NEW

Columbus, Ohio
Cerdant

Cerdant is a fast-growing company focused on providing superior managed network security services to SMB customers throughout the U.S and in many different countries. Our vision is to provide reliable, accessible network security for any size of business. We are a customer service-centric organization that provides cybersecurity solutions and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security has been built through years of dedication. We have an opening for a Manager of Customer Administration.

The Manager of Customer Administration role is to oversee the operations of the Customer Administrative Department. The core function of this role will be to oversee the department’s day-to-day functions as well as supervise and support the Customer Administration team. The position will provide leadership and guidance to the department to effectively carry out operational plans and objectives. To be successful in this role, you’ll need to be comfortable working independently, communicate well, be very organized, flexible, and conscientious in your work. The diversity of this role means that you will be involved in many aspects of the company. This is a full-time, exempt position. This position reports to the Senior Customer Administration Manager. This position will be expected to work in-office in our Dublin, Ohio headquarters.

Job Duties & Responsibilities:

• Supervise day-to-day operations of the Customer Administration Department.
• Purchasing, Office Management, Inventory Management, Subscription Renewals, Sales Order Process, Customer Activations/Deactivations, Invoicing, Accounts Receivable, Collections, Shipping
• Hire, train, develop, and evaluate employees, take corrective action when necessary.
• Maintain key metrics for monitoring department performance and identifying trends.
• Promote effective relationships with external and internal customers that is in line with Cerdant’s values.
• Develop, review, and improve administrative systems, policies, and procedures.
• Maintain current documented procedures and processes for all Customer Admin functions.
• Prepare and distribute reports needed for normal daily operations and strategic decision making.
• Foster collaboration across multi-functional department teams.
• Maintain up-to-date knowledge of products, services, policies, and procedures.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field or commensurable experience in a similar role.
• Preferred 5+years of relevant experience managing in a technical support environment.
• Experience in managing Vendor Relations a plus.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, including MS Office, Accounting Systems, and Spreadsheet programs.
• Ability to plan for and keep track of multiple projects and deadlines.
• Ability to build consensus and relationships among managers, partners, and employees.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Ability to write and maintain procedural documents.
• Commitment to providing exceptional service to customers and support to staff members.
• Willingness to continue building skills through educational opportunities.
• Detail-oriented with the ability to develop and provide reporting requirements and specifications

Benefits:

• Medical, dental, and vision insurance paid 100%
• 15 days of Paid Time Off per year
• 401k Plan
• Flexible Spending Plan
• Paid Short-Term & Long-Term Disability