Overview: Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Essential Functions: * Greets patients and directs them to appropriate departments * Answers multiple phone lines; directs calls and takes messages as needed * Verifies patient information and insurance eligibility; collects payments * Directs patients to complete forms and processes patient-related paperwork * Informs providers assistant of no shows and cancellations * Makes follow-up appointments for patients and calls patients to confirm appointments * Contacts bumped patients and reschedules appointments as appropriate * Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned Education: * Minimum: 1 or 2 years of post-high school education or a degree from a two-year college. * Minimum: Graduate of an accredited Medical Assistant program. * Minimum: Phlebotomy certificate. * Minimum: Basic Life Support for Healthcare providers (AHA) or CPR/AED for the Professional Rescuer (American Red Cross). * Preferred: Certified Medical Assistant (CMA). * Experience: * Minimum: Up to and including one year of experience * Minimum: Experience working with the public * Preferred: Over 1 year of experience and up to and including 3 years of experience * Experience in medical reception and customer service Knowledge, Skills, and Abilities: *Add KSAs here* DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Groups teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Groups leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu. DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.
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