Integrated Resources, Inc
Location: Phoenix, AZ
Duration: 3 months (Possible extension)
Title: Medical Technologist
JOB DESCRIPTION VERSEIA INTEGRATED PROCESSOR (VIP) TECHNICAL LAB CONSULTANT
The Career Potential
Company is committed to improving and saving lives with diagnostics.
Company is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of Companys clinical lab, hospital and blood bank customers is what we do. Its who we are. The successful candidate will be expected to keep that Customer Excellence focus in their work.
The VIP (Verseia Integrated Processor) Technical Lab Consultant is the front-line resource responsible for providing technical support to Companys Donor Screening accounts. Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention of current customers by teaming with Account Managers (AMs) and Field Engineers (FEs), as applicable. This is a remote part-time position covering one of the following areas: Charlotte, Tampa, Phoenix, Dallas, and St. Louis.
Customer Retention: Maximize customer retention rates and Key Performance Indicators by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site), and leveraging strategic selling framework.
Strategic Planning: Team with AM & FE to align on and execute strategic plans that prioritize, retain, and expand current Donor Screening accounts.
Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal and standardized client processes.
Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal client resources and customer to ensure timely resolution of issues.
Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
Inventory and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via Team Link.
Retain current accounts and maintain existing spend levels.
Achieve or maintain implementation timelines.
Drive customer satisfaction.
Key Points of Interaction:
Account Manager – to strategically plan and conduct Executive Business Reviews.
Escalation of complex implementations and service issues.
Commercial Operations – to ensure timely and accurate forecasting and reporting, and support of enablement initiatives.
Education: Minimum of a Bachelors Degree with the Medical Technology certification, or equivalent experience.
Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience, with hands on experience with the Client Donor Screening Verseia Integrated Processor System.
Industry/Domain Knowledge: Solid Donor Screening blood and plasma market knowledge and donations.
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment.
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Communication: Advanced verbal and written communication skills
Travel: Overnight travel may be required required, depending upon location. Company will reimburse mileage and hotel.
Must have a valid US driver’s license in good standing.
VIP Technical Lab Consultant – Phoenix. See Job Description Attached. Candidates required to have experience with Client Donor Screening Verseia Integrated Processor System. This is a part-time position – 24 – 36 hours/week (12-hour days – 8PM to 8AM.) Weekends preferred; however, manager can work with weekday availability – 2-3 consecutive days.
VIP Technical Lab Consultant – Phoenix. See Job Description Attached. Candidates required to have experience with Client Donor Screening Verseia Integrated Processor System.
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