O365 Concierge Ambassador
Group: Technical Help Desk Support- Office 365 Engineer
Location: working 100% remote (candidates must be flexible with the schedule)
We are looking for individuals with strong written and verbal communication skills, as well as a strong technical background, with extensive phone support experience. The ideal candidate is a technician with a “can do” attitude who is creative, someone who will go out of their way to find solutions to problems, who is a team player, and aspires to grow within our organization. This person will be directly interacting with customers so they will require strong interpersonal and communications abilities and must be an analytical thinker who can resolve problems efficiently. Overall customer-service oriented skills and attention to detail are a requirement.
Provide remote technical assistance to Microsoft 365 customers via telephone, written correspondence, and remote desktop support sessions. Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation and readiness guidance. Demonstrates experience in handling technically complex issues and politically sensitive situations.
Successful Candidate Competencies:
Preferred Candidate Competencies:
Requirements for the program:
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