Parts and Service Coordinator

Caldwell, Idaho
Johnson Thermal Systems

POSITION: Parts and Service Coordinator STATUS: Full-Time

ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units.
We are proud to be American made as all equipment is designed and manufactured by our team located in Caldwell, Idaho. As a company, we value quality service and dedication to ensure every job is done right. We believe great work comes from a strong set of values; you can expect to be a part of a workforce committed to generating a difference.

JOB SUMMARY: The Parts and Service Coordinator is responsible for ensuring the smooth and efficient operation of the service department. This position involves coordinating and overseeing various tasks related to parts inventory management, customer service, and scheduling of service visits. The Parts and Service Coordinator acts as a liaison between customers, service technicians, and parts suppliers to ensure timely and accurate completion of service requests.

WHAT JTS OFFERS:

• Competitive salary.
• Weekly pay
• Direct Deposit
• Generous PTO balance (120 hours offered per calendar year)
• Comprehensive Health/Dental/Vision Insurance that is affordable.
• Wellness benefit with Crunch Fitness
• Career Development.
• 9 paid holidays
• 401k with an annual employer match of 3%.
• Employee Assistance Program.
• Annual boot allowance
• A fun, fast-paced culture with company events and professional growth opportunities.

JOB RESPONSIBILITIES:

• Generate quotes for Thermal/Generac/Power Generation Parts and Services.
• Secure work request descriptions from customers via phone, taking detailed notes of work request.
• Open service orders, schedule, and coordinate field service appointments for repair work.
• Communicate repair requests and give detailed description to the field technician.
• Locate and source correct parts.
• Communicate with customer any additional service work or repairs needed that was not initially requested by the customer.
• Provide accurate cost and estimated repair time for customers.
• Review service write-ups with customer to verify required work.
• Ensure that open service orders or repairs are properly completed and then invoiced in a timely manner.
• Create and track Return Merchandise Authorizations (RMA) for part manufacturer warranty claims and properly document status.
• Serve as liaison between technicians and customer.
• Handle and resolve all escalated customer situations with professionalism and tact.
• Foster positive teamwork interactions with technicians and other coworkers.

REQUIREMENTS:

• High School Diploma or equivalent required.
• 2+ years related industry experience required.
• HVAC or Power Generation experience and familiarization with industrial cooling and power products preferred.
• Experience working as a parts counter, parts or service sales, or service writer considered a plus.
• Strong mechanical aptitude with the ability to communicate said aptitude.
• Outstanding customer service skills with a keen attention to detail.

SKILLS AND ABILITIES:

• Ability to calculate figures and amounts, such as discounts, percentages, and margins.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written, and ability to work effectively with cross-functional teams.
• Excellent phone skills including the ability to communicate clearly and effectively with customers.
• Excellent time management skills and very self-motivated.
• Ability to pass a background check and drug screen.

JTS is proud to be an equal opportunity employer.

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