Practice Manager/Center Administrator (Duncan, SC)

Greenwood, South Carolina
AFC Urgent Care
SUMMARY: To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Interview and select individuals for front office medical receptionist, medical assistant, x-ray and other positions

Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics

Supervise, evaluate, and discipline non-physician staff

Ensure staff compliance with company policies and procedures and state and federal rules and regulations.

Ensure employees are adequately trained to perform assigned duties safely and correctly.

Monitor clinic activity and patient flow to ensure efficient and effective patient care

Ensure that medical care is delivered in accordance with physician instructions

Ensure excellent customer satisfaction and above average ratings on social media.

Investigate and resolve patient and staff complaints, referring issues to others as needed

Ensure compliance with front office procedures and ensure accuracy of financial transactions

Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff

Ensure adequate stock of regular supplies and place orders for needed inventory

Regular attendance to ensure efficient clinic operations

Maintain a safe and positive work environment.

Other duties and responsibilities as assigned.

Participate in team meetings with other clinic managers

Participate in special projects as needed

Requirements

QUALIFICATIONS

Four year college degree preferred

X-ray Tech, Medical Assistant, or Nursing experience preferred

Minimum of two years’ experience working in a supervisory role in a medical office

Computer proficiency

Demonstrated skills in written, verbal and consultative communications

Ability to deliver high levels of customer service and achieve customer satisfaction

Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)

Understanding of revenue cycle management

Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.

Benefits

$19-$25 per hour.

Full time employees are provided: (once eligibility is met)

PTO options up to 80-120 hours per year

Paid Vacation for Thanksgiving, Christmas and New Year’s Day.

Medical, Dental, Vision plans

Supplemental option for Life, Accident, & Cancer

Retirement plans