Product Coordinator

Louisville, Kentucky
Tregaron India Holdings LLC

GlowTouch, is growing and we are looking for a Product Coordinator to join our motivated and ambitious team.

What Will You Do?

As a Product Coordinator (PC), you will represent GlowTouch in building trustworthy, long-term partnerships with our Clients. This role will help market, sell, onboard, and support customers using the STEM Wizard product. This role will serve as the customer’s primary point of contact for one or more SaaS products. The PC will be responsible for guiding customers through the product onboarding process and further investigating and resolving customer support questions and issues. The Product Coordinator will also receive customer feedback and communicate back to our development team. The Product Coordinator will be expected to attend and support customer events as well as support product sales and marketing activities. The roll will be responsible for scheduling and conducting market research and product demos for prospective clients.

About GlowTouch

What is GlowTouch and what do we do? GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. In the 19 years we have been in business, we’ve grown from one location and a few employees to an 2,000-plus employee international company, serving clients around the world!

For us, Putting People First is more than our motto; its who we are and what we do. We value our employees, customers, and communities and want them to thrive, not just survive. We are like one big family, all working hard and working together to make sure our customers have an exceptional service experience. That is where you come in!

Responsibilities:

• Guide customers through onboarding processes of SaaS products
• Create and deliver training documents
• Convey exceptional customer support
• Troubleshoot software performance issues and work with development team to resolve
• Support product sales and marketing activities
• Conduct marketing research
• Schedule and conduct demos to prospective clients
• Exhibit critical thinking to ensure accurate and complete information is given to customers and anticipate future needs
• Includes other duties as assigned

Requirements:

• Very strong written and verbal communication skills
• Self-directed, flexible, and able to work independently, while also working well within a team
• Strong desire to stretch yourself, work hard and do whatever it takes to get the product to the customer
• Experience communicating with customers via email, phone and in-person
• Detail-minded and organized
• Able to navigate multiple applications
• Comfortable using software technology
• Strong research and analytical skills
• Familiarity with web design and development, databases, and application UI/UX is a plus.
• Experience or interest in online marketing, social media, and graphics design
• Experience with science fairs and/or other STEM competitions is highly desired
• Product management skills and experience is desire