Receptionist

Springfield, Illinois
Beacon Hill Staffing Group, LLC

Our client, a financial services company near Lake Barrington, is looking for a remote temporary-to-hire Receptionist. This role will work remotely for the indefinite future, but will be required to pick up computer equipment at the office.

General Description:
Evaluates all written correspondence, determines nature of request, and routes to appropriate area for response. Reports to Supervisor.
Responsibilities – Include, but are not limited to:
* Process and complete Welcome Calls within the standard time frame
* Process and complete Acknowledgement Calls within the standard time frame.
* Maintain comprehensive knowledge of services, products, and procedures.
* Comply with Code of Conduct and regulatory training requirements.
* Complete quarterly training through Corporate Training department.
* Successfully complete annual regulatory compliance training.
* Assist with outbound call campaigns & inbound Customer Service calls.
* Ability to multitask.
* Maintain comprehensive knowledge of services, products, and procedures.

Required Qualifications:
* High School diploma or equivalent
* 1+ years Customer Service, Receptionist, and phone based experience.
* Solid PC skills: Proficient with Microsoft applications and navigate through various web applications simultaneously
* Proficient skills in typing, spelling, grammar, sentence structure, and proofreading
* Analytical and problem-solving skills with attention to detail/accuracy
* Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
* Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner
* Outstanding customer service skills, including conflict resolution management
* Preferred Qualifications: College degree or mortgage industry experience equivalent

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)