Ascent Services Group
Duration: 12+-month contract
Headquarters has three lobbies with physical reception and several virtual reception experiences. This floating receptionist has the responsibility for break coverage of three buildings. They will have to be able to walk or take the shuttle to 3 different locations to give the other receptionists their breaks and lunch breaks. Partner with Marketing, Branding and IT on digital display content in each lobby and the Cisco Unified Tenant Console and other groups on incoming call progression. Partner with greeting and helping with the Education team for the Customer Training Center and the Customer Center for VIP customer visits. Work closely with Global Workplace Safety on back-up safety needs for large events. This role would ensure front of house reception is operating smoothly on a daily basis ensuring workmates, customers and visitors have a great experience.
Responsible for managing and organizing all of the front desk activities. The receptionist must be able to establish interpersonal relationships and communicate well as the first person who customers see and talk to. You will assist employees with special requests and act as an employee relations liaison to provide helpful and accurate information to employees and visitors.
Customer service is a top priority! You are the first point of contact for our employees, customers, candidates and vendors. A friendly, helpful, engaging experience is most important for each person that visits the front desk. Duties will include greeting visitors live and via virtual reception and maintaining visitor sign-in process. This will also include issuing of temporary badges for employees, vendors, contractors; directing visitors appropriately and notifying company personnel of visitor arrival.
Field incoming calls
Ensure incoming calls are answered promptly and directed to the appropriate destination. Follow established protocol to protect customer and employee privacy when speaking with all callers while maintaining professional, friendly demeanor.
Multiple administrative tasks include creating tent cards, company’s monthly newsletter, and training certificates.
For immediate consideration, please email your resume in Word format to Monier Esfahani , along with the best time and number to reach you. Thanks, I look forward to hearing from you.
It pays to network! Ask me how Ascent rewards for hired referrals.
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