The TJX Companies, Inc.
To partner, lead and manage within TJX US the Global Investigations/Safety Security Operations Center (GIS SOC) environment ensuring consistent operational execution and a highly positive customer experience. Communicates with the Manager of Investigations/Safety on all matters relating to the GIS SOC. To promote a culture of engagement that ensures safe and secure sites in order to protect people, assets and the TJX brand.
Major Areas of Responsibility:
The main duties to be completed within the role of GIS SOC Supervisor include but not limited to the following:
The GIS SOC Supervisor is the ambassador for the GIS SOC team; demonstrate excellent customer service and business partnering skills.
Be responsible for the effective planning upskilling, sharing and scheduling of resource across the GIS SOC team.
Produce reports when and as required ensuring KPI’s, accuracy and quality targets are met.
Responsible for the recruitment and selection of associates to ensure the staffing needs are met for today, and for future growth.
Develop all associates through appropriate interventions such as upskilling, training, coaching, corrective measures; and candid conversations in order to drive a high performing team.
Develop strong communication within the team, through regular feedback and team meetings. Ensure all associates understand priorities, are informed of change and have up to date business information.
Administer relevant systems, ensuring data and operational equipment issues are escalated and resolved in a timely manner.
Manage and provide immediate direction regarding Workplace Safety Incidents to field and corporate partners (DM/DLPM/RLPM), including
Making recommendations on creating a safe environment
Determining the information needed to complete a risk assessment
Providing Direction on communication
Determining additional local and TJX partners to take
Coach and develop the business on management of critical incidents
Conduct research and gap analysis regarding workplace safety incidents.
Drive and support continuous improvement through audits, analysis of work methodology and best practice, utilize creative alternatives to conventional approaches if required.
Partner and build robust relationships with internal business areas to ensure the GIS SOC meets the evolving needs of the business
Understand the technical aspects of CCTV, Access Control, Intruder alarm and communication systems
Design, develop and deliver with other business partner’s relevant user guides, manuals and training materials to Uses all available technical resources to ensure the safety and security of TJX assets ( people, assets and brand) at all times
Manages resources against agreed budgets. Ensures talent plans support succession to maintain systems
Recommends and plans the deployment of security platform assets and resources to manage physical security risk, and manages to agreed targets
Validates execution of programs and training and feedback improvements for better design
Partners to ensure that parts of the business that has exposures appropriate actions are in place.
Sets objectives and carries out performance reviews and addresses poor performance. Plans inductions with business partners and validates quality
As part of the GIS Global SOC strategy Specialist will be required to provide guidance/direction to Global partners/executives during urgent and non-urgent events
Directly Supervises 4 Non Exempt and Exempt Supervisor Level Associates
Bachelor’s degree preferred in relevant faction
Minimum of 3-5 years of experience of working in a monitoring center environment and knowledge of specific technologies
Strong understanding of LP procedures and physical / electronic security processes
Robust knowledge of physical security systems
Demonstrated leadership skills with ability to manage team
Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marlborough || MA
Nearest Major Market: Boston
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