Senior Manager, DE&I Communications

Philadelphia, Pennsylvania
Comcast Corporation
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Manager, DE&I Communications develops and executes internal and external communications and engagement strategies in support of our Connectivity & Platforms DE&I Team. The ideal candidate is a trusted partner and skilled communicator that is focused on driving business objectives, team engagement outcomes, and influencing a culture of inclusion through communications strategies. This role reports to the Senior Director, DE&I Communications and is highly collaborative with leaders, peers, and cross-functional teams across the organization.

Job Description

Core Responsibilities

• Develops and executes thoughtful DE&I communications strategies that drive employee engagement based on team and leader-specific needs
• Approaches communications through the application of marketing/communications best practices, data/insights, employee experience, channel strategies and change management to help deliver effective DE&I engagement campaigns and support business objectives
• Develops rich, relevant content; keeps Impact & Inclusion communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies
• Writes effectively and with appropriate tone across DE&I leader messages, talking points, presentations, intranet content, digital signage, FAQs, videos, etc.
• Counsels and supports leaders and peers on the approaches that will achieve desired outcomes; manages through influence and builds trusting relationships
• Partners and consults with other Internal Communicators across the company to ensure alignment and the effective dissemination of relevant messaging and materials
• Uses data and analytics to assess and improve strategies
• Manages consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.
• Graphic design and video production experience is desirable
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Qualifications

• Bachelor’s Degree or Equivalent
• Six to seven+ years of experience as a communicator
• Experience working with cross-functional teams
• Highly professional and comfortable interacting and consulting with senior executives across the organization; ability to develop effective partnerships at all levels
• Experience managing many projects in a fast-paced environment
• Experience executing high impact deliverables across a range of tactics and mediums: written, presentation, events, videos, social platforms, digital content and more
• Experience supporting diversity, equity, inclusion and/or employee engagement is preferred
• Crisis communications experience desired
• Efficient, fast-working, results-oriented
• Ability to work independently and within a deadline-driven environment.
• High proficiency in Microsoft Office and 365 applications (OneDrive, Word, Excel, PowerPoint) and Share Point
• Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and video production a plus
• People leader experience preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team – make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what’s right for each other, our customers, investors and our communities

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years