Site Specialist II

West Point, Pennsylvania
Thermo Fisher Scientific

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials

Job Description

As a part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory’s business needs. Position located in Rahway, NJ

How do we make an impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, and chemical tracking.

A Day in the Life

• Use Thermo Fisher Scientific’s or customer’s inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Delivery of chemical packages within a laboratory environment
• Sustaining and maintaining of chemical stockroom inventory
• Pickup of hazardous waste
• Delivery of chemical packages within a laboratory environment
• Follow work processes as outlined by our written procedures.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems.
• Engages in process improvement activities.
• May perform other responsibilities as assigned by management.

Education

High School Diploma

Experience

1-2+ years in relevant experience, preferably within a laboratory setting or services.

Validated customer service skills with demonstrated verbal, and written skills.

Knowledge, Skills, Abilities

• Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific’s values.
• Must possess operating skills to use handheld scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use.
• May occasionally lift, push, and pull 30-40 pounds consistently, with occasional lifting of up to 50 pounds; using equipment like pushcarts, pallet jacks, and forklifts.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.