Technician – Technical Support

North Oxford, Massachusetts
IPG Photonics

Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies.

Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products

Duties

• Issue RMAs as required and ensure RMA database entries are current
• Coordinate scheduling of repair activities at IPG, both warranty and non-warranty
• Support mid to high power laser pre- and post-installation activities
• Support development of training modules for both IPG and Customers
• Help manage failure analysis activities, including taking pictures and documenting failure analysis results
• Create/revise work instructions, procedures, user manuals, training documents