UMD Dining Services Manager

Duluth, Minnesota
University of Minnesota
BA/BS plus at least 4 years of experience or a combination of related education and work experience to equal at least eight years.

This is a 12 month, 40 hour per week, benefits eligible, Civil Service position.

Starting Wage: $24.66 – $28.19 per hour

Food Operations Managers plan, coordinate, direct and supervise all food operations on UMD’s campus . Responsible for quality and quantity control of food preparation and service. Train and supervise staff in all areas of food operations, including properly preparing, cooking and apportioning meals; PCI compliant cashier practices, cash register and credit card functionality; cleaning methods and standards; and providing excellent customer service to 11,000 students. Have working knowledge of intricacies of distinct retail areas and able to relocate without service interruption.

1. Supervision (70%)
• Directs and oversees work performed by bargaining unit (Teamster) staff and student-workers in all 9 Dining retail areas, seating areas, two kitchens and 3 dish rooms
• Manages employee performance; conducts annual reviews
• Maintains quality and quantity control; inspects food for taste and appearance; controls food apportionment.
• Interviews, hires, trains, evaluates and supervises employees (including 100 new student-workers) each year) engaged in food preparation, cooking, and serving customers
• Addresses employee disputes in compliance with University policies and bargaining unit requirements
• Monitors and adheres to seniority roster in communication of internal job openings (shift, primary retail area and supervisor) and consideration of vacation requests
• Ensures employee compliance with sanitary and safety standards for food preparation, serving, dining and clean-up areas
• Trains cashiers on register and credit-card system functionality and ensures PCI compliance in all transactions; pulls transaction reports
• Develops weekly schedule to cover operating hours of 5:30AM-10:30PM; adjusts schedule daily to accommodate unexpected absences
• Approves payroll including time off requests
• Completes and submits First Report of Injury to UMN workers compensation vendor; assists with medical emergencies and other onsite injuries

2. Planning/Operations (20%)
• Plans menus reflecting nutritional balance, variety, and dietary restrictions of diverse customers within budgetary guidelines or as established by professional on-staff dietician
• Conducts ongoing R&D of new food products, ingredients, packaging, vendors, equipment, etc.
• Studies and monitors slow-selling and popular dishes; investigates and makes recommendations on new methods and offerings to retain patron interest and satisfaction
• Anticipated and adapts daily operations to meet necessary food volume with minimum waste and leftovers
• Coordinates food ordering, receiving and storage
• Coordinates purchase of supplies and equipment as needed
• Arranges for maintenance, cleaning and repair of kitchen, dish room, dining room and service area equipment
• Shares ideas and provides feedback on Dining facility remodels and expansions
• Provides content for department website and social media presence (twitter, facebook)
• Organizes and manages theme events for students (VC in the DC, sock hop, love your heart, open mic night, etc.); coordinates accommodation of large camps and conferences, Bulldog Welcome Week
• Promotes sustainability initiatives in coordination with UMD Farm and Office of Sustainability; continuously researches eco-friendly and compostable packaging and sourcing
• Regularly advises students regarding meal plan options and balances/transactions, Dining Dollars program information , sick meal plans
• Assists in development, results analysis and action-planning of annual customer satisfaction surveys
• Maintains knowledge of current crisis management policies and procedures (UMD is emergency shelter for local community)

3. Finance (10%)
• Understands financial data in P&L reports and recommends immediate action steps such as scheduling adjustments and menu offerings to resolve P&L deficiencies
• Maintains general operating files, meal count, inventory costs, budget and cash records. Prepares financial reports
• Uses CBORD for forecasting, inventory management and developing pre/post cost reports

Student Life helps students to succeed in their academic work, make progress toward completion of their degrees, prepare for lifelong learning, and continue on after graduation to successful and rewarding careers.

Dining Services is committed to attracting candidates from diverse cultures and communities because we believe that diversity enriches the entire educational experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

Review of applications will begin on 8/30/2023 and continue until the position is filled.

To request an accommodation during the application process, please e-mail or call 624-UOHR (8647).

If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact U of M Benefits at 1- for any eligibility limitations.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report’s “America’s Best Colleges” issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD’s many research institutes and labs.