Pellissippi State Community College
Title: Web Content Manager
Location: This position is located on campus.
Number of Positions: 1
Position #: 100480
Type of Appointment: Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
Three Professional References (See below)
Reference check requirements:
Non-supervisory roles: three (3) current or former supervisors
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
About Pellissippi State Community College
Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the states 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.
In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.
Culture and Diversity
Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Womens suffragist Lizzie Crozier French was active in the ratification of the 19 th amendment and was born and raised in Knoxville.
The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville , the Beck Cultural Exchange Center , the Knoxville Urban League , Knoxville City , Knox County , My Knox Village , Knox Pride , Centro Hispano de East TN , and Knoxville chamber
Position Summary: The purpose of this position is to lead the development, creation and maintenance of the colleges online content to support the user experience for prospective and current students, college employees and other site users. This initially involves user research to develop the information architecture and the overall strategy for the website and subpages. The position tracks, compiles and analyzes website usage data and performance metrics. The position is also responsible for ensuring compliance with college, state and federal policies, guidelines and laws.
30% Create, manage and maintain the colleges website, including the development of copy and coding in the content management system. Ensure content supports the colleges web strategy and branding guidelines. Develop and update content in the colleges portal system.
30% Design, build and maintain website architecture, pages and content, using HTML and CSS, content creation tools, management tools and digital media to support the needs of the college. Ensure web content is accurate, functional and consistent with college standards.
20% Collaborate with others in Marketing & Communications to develop marketing strategies and to integrate them on the college website. Collaborate with college departments and offices to promote initiatives, values, programs, events and services to specific audiences in an accurate and timely manner.
10% Evaluate code to ensure that it is valid, is properly structured, meets industry standards, meets ADA compliance standards (Section 508 of the Rehabilitation Act of 1973 & WCAG guidelines) and is compatible with browsers, mobile devices and operating systems.
5% Conduct research and testing to obtain customer feedback. Make corrections as needed and continually improve the user experience.
5% Track, compile and analyze website usage data and performance metrics.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: The colleges web content is accurate, functional, accessible and consistent with college standards.
Bachelors degree in communications, public relations, graphic design, digital media, or related field.
3-5 years of experience in a web management, strategic communications or a related field.
Part-time work experience is calculated at 50% credit of full-time work experience
Special Skills/Application of Knowledge:
Ability to communicate well in writing and orally with internal and external audiences.
Demonstrated ability to be innovative and improve processes.
Able to analyze and prioritize tasks and be responsive to user and content owner needs.
Ability to keep errors to a minimum.
Complexity & Creativity:
Budgetary: This employee is over the Webmaster account and has authority to sign and approve spending. The Marketing and Communications executive director has the final approval on budgetary responsibilities.
Judgement and Decisions: This employee makes daily decisions based on the strategic plan and initiatives of the college and in the best interest of the students concerning web-related issues. They dont need to refer to the supervisor unless additional support is needed. Decisions are reviewed by those who request assistance. All parties will communicate and collaborate before making decisions so that the objectives are clear, the process is efficient, and the outcome is accurate.
Nature of Contacts: This position works closely with all faculty and staff to update web content. This position interacts with current students and prospective students to encourage feedback to improve the user experience. This position also responds to questions and comments through the email account, which can come from anyone internal or external.
Physical Demands: There is a lot of sitting associated with this position as well as typing and extensive use of a computer.
This employee must be able to give and receive communication as a majority of the college does. Being able to hear is important with videos in that one has to listen for content in order to promote it accurately through the website as well as caption it for ADA compliance.
Working with a computer requires that you have clear vision so that you can accurately communicate with audiences via the web. This is also necessary with coding a website.
This employee must be able to see the colleges official colors and complementary colors to be aesthetically pleasing. This is also true with photographs being added to the website in order to provide accurate descriptions for ADA compliance.
Pay Rate: $50,300 – $62,520.00/per year. Pay will be determined based on related work experience above required . click apply for full job details