Client Support Team Associate NEW

Charlotte, North Carolina
Emerald Edge Promotions
Emerald Edge Promotions is hiring a Client Support Team Associate to assist customers with AT&T services and ensure a smooth, positive experience from start to finish. This role focuses on communication, follow-up, and helping customers feel confident in their service choices. If you enjoy helping others and want to build real-world experience in customer support and team collaboration, this is a great place to start. Responsibilities: Provide support to customers regarding AT&T products and services Answer questions and guide customers through available options Assist with onboarding and basic account updates Follow up with customers to ensure satisfaction Work closely with team members to improve the overall experience Attend training sessions and team meetings Maintain professionalism in all interactions Requirements: Friendly and professional communication skills Strong listening and problem-solving abilities Team-oriented mindset Reliable and consistent attendance Willingness to learn and take feedback Customer service experience is a plus