Consumer Benefits Consultant NEW

Lufkin, Texas
Burke Center

Location: Angelina Mental Health Clinic – Lufkin, TX
Position Number: P
Compensation: $28,329 annually

About the Role

Burke is seeking a compassionate and detail-oriented Consumer Benefits Consultant to assist individuals in obtaining essential state and federal benefits. This position helps consumers navigate complex benefit programs by processing disability claims, completing public assistance applications, and advocating on their behalf throughout the application and appeals process.

The Consumer Benefits Consultant develops case histories, prepares supporting documentation, represents consumers during Administrative Law Judge hearings, and assists with applications for Medicaid, Children’s Health Insurance Program (CHIP), TANF, SNAP (Food Stamps), Medicare Part D, and other available assistance programs. This position reports to the Administrative Manager and works closely with consumers to ensure they receive the services and benefits for which they qualify.

What You’ll Do

• Process Social Security disability claims for Burke consumers.
• Develop case histories and supporting documentation for disability claims.
• Follow up on denied claims and prepare appeals.
• Represent consumers during Administrative Law Judge hearings.
• Complete applications for Medicaid, Children’s Health Insurance Program (CHIP), TANF, SNAP (Food Stamps), Medicare Part D, and other available assistance programs.
• Maintain accurate case documentation and consumer records.
• Communicate with consumers, government agencies, and community partners throughout the application process.
• Travel to consumers’ homes, when necessary, to complete benefit applications.
• Meet required deadlines while maintaining confidentiality, professionalism, and exceptional customer service.

Qualifications Required

• High school diploma or GED.
• Minimum of two (2) years of administrative experience.
• Valid Texas driver’s license with a driving record that meets Burke’s insurance requirements.
• Reliable transportation for daily travel and occasional overnight travel.
• Proficiency in Microsoft Word and strong keyboarding skills.
• Excellent organizational, verbal, and written communication skills.
• Ability to work independently with minimal supervision.
• Ability to meet strict deadlines while managing multiple priorities.
• Ability to complete Satori Alternative to Managing Aggressive Behavior (SAMA), CPR, and First Aid training.

Preferred

• Two (2) years of experience working in one or more of the following:
  • Behavioral healthcare
  • Social Security Administration
  • Healthcare or medical clinic
  • Community assistance or public benefits programs

Work Schedule

• Monday – Friday
• 8:00 a.m. – 5:00 p.m.
• Daily travel is required.
• Occasional overnight travel may be required.
• Some benefit applications will be completed in consumers’ homes.

Benefits

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Paid vacation and sick leave
• Paid holidays
• Employer-paid life insurance
• Employee Assistance Program (EAP)

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, and move throughout the workday.
• Ability to travel and transport charts, files, or equipment as needed.
• Ability to communicate effectively using visual, auditory, and verbal skills.
• Manual dexterity sufficient to operate office equipment and computer systems.

Equal Opportunity Employer

Burke is an Equal Opportunity Employer and does not discriminate based on race, color, sex, sexual orientation, national origin, religion, age, disability, or any other protected characteristic unless such characteristic is a bona fide occupational qualification.

Applicants must provide proof of identity and employment authorization as part of the hiring process. Final candidates are subject to background and driving record checks as part of Burke’s pre-employment screening process.

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