Customer Service Representative – Meet Boston Visitors Center

Boston, Massachusetts
The Greater Boston Convention and Visitors Bureau
Description:

Love the city of Boston? Want to share your enthusiasm and knowledge with new and returning visitors?

We are seeking enthusiastic, engaging individuals to work as Customer Service Reps in the Visitor Information Center at Boston Common.

If you are a high school graduate, a retiree, a college student home for the summer or just looking for a great part-time job, join our growing team!

Become a member of our dedicated team tasked with engaging visitors & helping them explore our amazing city! These are SEASONAL, part-time, (15 – 25 hour per week) positions with a schedule requiring some holiday/weekend hours.

Responsibilities include:

• Welcoming visitors to the city with friendly attitude & exceptional customer service.
• Maintaining an organized work environment.
• Remaining informed of local events, Meet Boston membership and programs.
• Offering visitors creative ideas of how to spend their time in the city.
• Stocking the center with current literature and merchandise
• Selling local attraction and tour tickets
• Offering visitors and guests assistance & selling merchandise.
• Other such duties that may be assigned.

Position Details:

• Part-time, Seasonal 15 – 25 hours per week; some weekend work required. (Spring/Summer Visitor Center hours are 8:30 am – 5:00 pm 7 days a week.)
• Remote work options are not available for this position.

Requirements:

• Excellent customer service & communication skills.
• Familiarity with Boston/Cambridge area helpful, though training is provided.
• Prior retail/point of sale experience preferred, but not required
• Prior concierge and/or tourism center experience preferred, but not required.
• Ability to work some weekends and holidays.
• Ability to commute and arrive on-time.
• Must be able to wear a uniform (we provide Meet Boston shirt) & consent to background check.

Physical Demands of this role include:

• Must be able to remain in a stationary position up to 50% of the time.
• Frequently moving stock or merchandise in boxes weighing up to 25 lbs.

Meet Boston offers a dynamic, fun, and collaborative work environment!

To apply, please submit a resume.

Meet Boston is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Compensation details: 17-19 Hourly Wage

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