Dental Office Manager NEW

Midlothian, Virginia
Midlothian Dental Arts
Job Description Job Description

We are seeking a professional, organized, and friendly Front Desk / Office Manager to oversee the daily administrative operations of our dental office. The ideal candidate will provide excellent patient service, support the dental team, and help ensure the office runs efficiently and smoothly.

Key Responsibilities

• Greet patients warmly and provide exceptional customer service.
• Manage patient check-in and check-out procedures.
• Schedule, confirm, and reschedule patient appointments.
• Answer phones, respond to patient inquiries, and manage office correspondence.
• Maintain accurate patient records and update patient information as needed.
• Handle insurance verification, treatment estimates, claims, and patient billing.
• Collect payments, post charges, and balance daily transactions.
• Coordinate treatment plans and communicate financial information clearly to patients.
• Manage appointment schedules to maximize office productivity.
• Oversee front-office staff and assist with daily workflow and administrative responsibilities.
• Monitor office supplies and coordinate ordering when needed.
• Help maintain compliance with office policies, HIPAA regulations, and dental industry standards.
• Communicate effectively with dentists, hygienists, assistants, and other team members.
• Address patient concerns professionally and work toward positive resolutions.
• Assist with other administrative duties necessary for the successful operation of the dental practice.

Required Qualifications

• Previous dental front office or dental office management experience required.
• Knowledge and hands-on experience with Eaglesoft is required.
• Strong knowledge of dental scheduling, insurance, billing, and patient accounts.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional, friendly, and patient-focused demeanor.
• Ability to work independently while also functioning effectively as part of a team.
• Strong computer skills and attention to detail.
• Ability to maintain patient confidentiality and follow HIPAA requirements.

Preferred Qualifications

• Experience managing or supervising a dental front-office team.
• Knowledge of dental insurance plans and common dental procedures.
• Experience with insurance claims, pre-authorizations, and treatment coordination.
• Previous experience in a busy dental practice.

Ideal Candidate

The ideal candidate is a dependable, confident, and detail-oriented dental professional who can take ownership of the front office, provide an excellent patient experience, and keep the practice organized and running efficiently.

Position: Front Desk / Office Manager
Industry: Dental / Healthcare
Experience: Dental office experience required
Software:Eaglesoft experience required

Skills:

• General Practice
• Bilingual
• Eaglesoft
• Spanish

Benefits:

• Medical
• 401k
• PTO
• Bonuses

Compensation:

• $25-$30/hour