Inside Sales Representative

Aberdeen, Washington
Guardiar
The Inside Sales Representative is responsible for customer service, order processing/tracking, and aligning sales with production.

Company Background: Hesco Armor, Inc. (HAI) is a long-time manufacturer of Hard Armor Plates for personal ballistic protection from rifle and pistol rounds with its factory based in Aberdeen, WA. Everyone on the team has pride in what they make/sell because its purpose is to protect people, and we often have examples where lives are saved. We’re looking for a great addition to our sales team to support with the growth of the business in this high demand market and provide more access to those who need our protection for their mission.

Job Duties and Responsibilities:

Fielding telephone calls & directing to appropriate personnelLiaison between customer, sales team, and production.Process purchase orders into sales orders all the way through Invoice Follow up on requests for informationPull/Create reports as requested Updates Smartsheet with the relevant information for orders Coordinate with production for lead and delivery timesChampion RMA’sFacilitate customer satisfaction surveysSet up new distributors and manage account statusesMeeting, greeting and operation in front of house for walk-ins, visitors, and phone callsCarry oneself with a constant sense of urgency and a commitment to service to our customersContributes to team effort by accomplishing related tasks as neededCollect and process mail and credit card information Understand the key features, specifications, certifications regarding Hesco Armor products at a level that can be presented effectively to customers.Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively.Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents.Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts.Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc.Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process.Other tasks as assigned by manager

Required Qualifications:

3+ years of experience in salesExcellent written and verbal communication skillsExtensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERPCapable of independent operation in a fast-paced environmentProven record of effective customer service

Preferred Qualifications:

5+ years of experience with sales in LE/Military industryExperience in body armor salesExperience with State/Local/Federal Law EnforcementUnderstanding of ITAR/EAR lawsUnderstanding of NIJ 0101.07/0101.06

Competencies/Behavioral Skills:

Strong communication (written and verbal)Problem solving skillsCustomer service skillsOrganizationSales cycle tracking skillsPersuasive and negotiation skills

Working Conditions:

In office (Aberdeen, WA)Travel up to 15%-25%May be required to lift/carry heavy objects occasionallyExpected to attend trade shows as needed

Performance Metrics:

Sales TargetsCustomer SatisfactionQuality/accuracy of quotesManagement of deliverablesBenefits:

401k with Employer matchVacation LeaveSick LeaveHealth Insurance (Medical, dental and vision)Life InsuranceLong Term Dissability

Compensation details: 25-28 Hourly Wage

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