Mesa, Arizona
Spickler NGW LLC

Lead Server/Shift Manager

Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager.

Lead Server/Shift Manager – Job Responsibilities

– Oversee daily restaurant operations during assigned shifts to ensure efficient service.

– Coordinate and manage staff schedules, ensuring adequate coverage for peak times.

– Monitor service quality and customer satisfaction, addressing any issues promptly.

– Train, mentor, and support servers and other staff to maintain high standards of service.

– Handle customer complaints and resolve issues to maintain a positive dining experience.

– Ensure compliance with health and safety regulations and restaurant policies.

– Assist with the setup and breakdown of dining areas before and after service.

– Collaborate with kitchen staff to ensure timely and accurate order delivery.

– Lead by example in providing exceptional customer service and hospitality.

Lead Server/Shift Manager – Job Requirements

– Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment

– Strong communication and interpersonal abilities

– Ability to multitask and work efficiently under pressure

– Knowledge of food safety and sanitation regulations

– Proficient in POS systems and basic computer applications

– Availability to work flexible hours, including nights, weekends, and holidays

– Ability to train and mentor new staff members

– Physical ability to stand for long periods and lift up to 25 pounds

Lead Server/Shift Manager – Job Benefits

– Competitive hourly wage plus tips (Tips on serving shifts)

– Health insurance

– Sick leave

– Flexible scheduling

– 401(k) retirement plan with company match

– Employee meal discounts

– Professional development and training opportunities

– Opportunities for career advancement

Compensation details: 18.5-19.5 Hourly Wage

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