Library Systems Technician NEW

Williamsport, Pennsylvania
Lycoming College
Lycoming College is hiring a Library Systems Technician to work within Snowden Library.

The Library Systems Technician supports and maintains the backend systems and technology platforms used by Snowden Library, including EBSCO, FOLIO, the Institutional Repository, library databases, authentication tools, and other related systems. This position provides systems support, assists with database access and authentication, coordinates with Information Technology and library vendors to troubleshoot and resolve issues, and supports systems updates, migrations, integrations, and ongoing maintenance. The Library Systems Technician works closely with Collection Services staff, Access Services staff, Library personnel, Information Technology, and external vendors to ensure reliable access to library resources and effective operation of library systems.

This is a 1 year full-time temporary position. The position will be reviewed at the end of the first year for potential renewal.

Who We Are:

Founded in 1812, Lycoming College is one of the nation’s oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 26 states and territories and 13 countries comprises a student body that is 31 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 52+ academic programs. Students compete in 20 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 21 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at .

The College proudly celebrates and values the principles of inclusive excellence. In its 2021 Strategic Plan, Lycoming College committed to recruiting more faculty and staff from historically underrepresented groups. The community works to foster an inclusive campus community and to support the success of all faculty, staff and students. The College recognizes that a community formed of a wide range of backgrounds and experiences benefits all its members and serves to advance Lycoming’s goal of preparing graduates to become ethical, informed, and engaged individuals

Lycoming College is an equal opportunity employer.

What will I do in this role?

• Provide backend support for library systems, platforms, and electronic resource tools, including EBSCO, FOLIO, the Institutional Repository, library databases, authentication systems, and related applications.
• Assist with configuration, maintenance, testing, and troubleshooting of library systems to support reliable access for students, faculty, staff, and other authorized users.
• Coordinate authentication and access for library databases and electronic resources in collaboration with Information Technology, library staff, and vendors.
• Investigate and resolve more complex technical issues related to database access, discovery tools, library systems, authentication, integrations, and electronic resource availability.
• Serve as a liaison between library staff, Information Technology, and vendors to communicate issues, gather information, test solutions, and track resolution of systems-related problems.
• Support library systems updates, patches, enhancements, data clean-up projects, migrations, and implementation activities.
• Coordinate with Collection Services staff to support electronic resource access, metadata, holdings information, repository content, and systems-related workflows.
• Document recurring systems issues, troubleshooting steps, vendor communications, configuration changes, and system procedures.
• Monitor library systems and electronic resource platforms for access issues, outages, performance concerns, and user-reported problems.
• Assist library staff with systems-related questions, basic training, workflow guidance, and use of library technology tools.
• Maintain awareness of current library systems, database platforms, vendor updates, and emerging technology practices relevant to academic libraries.
• Coordinate the overall collection management program of Snowden Library, sharing selection responsibilities with Instructional Service Librarians who serve as departmental liaisons and engaging faculty, staff, and students in collection development.
• Manage electronic collections, including eBook programs, electronic journal packages, and streaming video packages.
• Evaluate and maintain plans and procedures for the annual review, assessment, and de-selection of periodicals, serials, and monograph collections in conjunction with academic departments and based on usage data.
• Evaluate the relevance of gift materials to the collection and coordinate the disbursement of unneeded gift materials.
• Keep current with trends in areas of responsibility within technical services and on occasion, perform cataloging duties.
• Perform other duties as assigned in support of the mission and operations of Snowden Library and Lycoming College.

What are we looking for?

Educational Requirement: Bachelor’s degree required.

Minimum Qualifications required:

• One to two years of work experience in a library setting required.
• Basic knowledge of library databases, catalogs, and electronic research resources required.
• Customer service experience required.
• One to two years of systems support experience required.
• One to two years of vendor management or vendor coordination experience required.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Ability to work effectively with students, faculty, staff, Information Technology personnel, vendors, and other campus partners.
• Ability to learn, apply, document, and troubleshoot library systems, authentication tools, databases, and related technology platforms.
• Ability to manage multiple systems-related issues or service needs while maintaining accuracy, professionalism, confidentiality, and follow-through.

Preferred qualifications:

• Experience working in an academic library environment.
• Familiarity with EBSCO, FOLIO, institutional repositories, discovery platforms, integrated library systems, electronic resource management tools, or authentication systems.
• Experience supporting systems updates, migrations, integrations, testing, or implementation projects.
• Experience working with Information Technology staff or external vendors to troubleshoot and resolve systems or access issues.
• Demonstrated commitment to providing high-quality, service-oriented support in a liberal arts college environment.

Key Skills:

• Library systems support and maintenance
• Database access and authentication support
• Electronic resource troubleshooting
• Coordination with Information Technology and vendors
• Systems updates, testing, and migrations
• FOLIO, EBSCO, Institutional Repository, and library database support
• Documentation, issue tracking, and follow-through
• Customer service and user-focused problem solving
• Collaboration with Collection Services, Access Services, and library staff
• Confidentiality, accuracy, and professionalism
• Working knowledge of library systems, library databases, electronic resources, and related academic library technologies.
• Ability to troubleshoot systems, database access, authentication, integration, and electronic resource issues with accuracy and persistence.
• Ability to coordinate effectively with Information Technology, vendors, Collection Services staff, Access Services staff, and other library personnel.
• Ability to support systems updates, migrations, testing, implementation activities, and documentation of procedures.
• Strong customer service orientation and commitment to ensuring reliable access to library resources for students, faculty, and staff.
• Comfort using computers, online platforms, library systems, vendor portals, and common office software.
• Excellent attention to detail, analytical thinking, follow-through, and organizational skills.
• Ability to maintain discretion and protect the confidentiality of patron information, system data, credentials, and library records.

What We Offer!
Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:

• Health insurance – with a wide variety of health plan options available

• Dental insurance, including orthodontia coverage.

• Vision insurance

• Flexible spending accounts for medical expenses and dependent care expenses

• Life & accidental death and dismemberment insurance

• Long-term disability insurance

• Short-term disability insurance

• Cancer insurance

• Personal accident insurance

• Wellness program

• Employee assistance program

Retirement Benefits:

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