Office Manager NEW

Pensacola, Florida
Holiday Harbor Marina
Job Description Job Description

Office Manager

Holiday Harbor Marina is seeking a dependable, organized, and customer-focused Office Manager to join our team. This position plays a key role in the daily operations of our marina by managing administrative tasks, assisting customers, processing customer accounts, and ensuring efficient office operations.

Schedule

• In-Season: Monday-Thursday, 8:00 AM – 6:00 PM
• Off-Season: Monday-Thursday, 8:00 AM – 5:00 PM

Responsibilities

• Manage office records, files, and customer information
• Prepare, send, receive, and organize customer contracts
• Process customer payments and perform accurate data entry
• Assist customers at the ship store front desk
• Answer and direct incoming phone calls
• Provide excellent customer service in person and over the phone
• Support day-to-day administrative operations
• Perform monthly billing processes, including creating invoices, sending customer statements, processing automatic payments, and applying late fees and finance charges
• Maintain accurate customer account records and payment histories
• Assist with accounts receivable and collections activities as needed

Qualifications

• Previous administrative, office management, bookkeeping, or related experience preferred
• Proficiency with QuickBooks, Microsoft Word, and Microsoft Excel
• Experience with accounts receivable, billing, or bookkeeping preferred
• Strong organizational and multitasking skills
• Excellent customer service and communication abilities
• Accurate and efficient data entry skills
• Ability to handle confidential financial information with professionalism and attention to detail
• Ability to work independently and as part of a team

What We’re Looking For

The ideal candidate is reliable, professional, detail-oriented, and comfortable working in a fast-paced customer service environment. Experience handling customer accounts, billing, administrative tasks, and office software is highly valued.

We look forward to adding a motivated team member to our growing marina operation.