Regional Manager – Chicagoland area NEW

Joliet, Illinois
WHO BREW

At Who Brew, we’re more than just a coffee stand- we’re a community. Our energy, our kindness, and the way we treat each other and our customers is what sets us apart. Yes, great drinks and fast service matter, but it’s how we make people feel that keeps them coming back.

We believe in creating a place where team members can grow, have fun, and feel like they belong. When we show up as our best selves and bring good vibes to the window, the rest takes care of itself.

We’re redefining the drive-thru experience- not just with amazing drinks, but with meaningful, positive interactions. That starts with you. If you’re looking for a place where culture comes first, where every day is high-energy and full of purpose, come join our crew.

Let’s build something special together.

Job Overview

The Regional Manager assumes full responsibility for their market’s ability to operate profitably while maintaining the preservation of 7 Brew’s culture, mission statement, and values. The Regional Manager also maintains connections with all team members across their Tennessee and Kentucky locations and fosters an environment for development and growth.

This role spends the majority of time at the stand level, ensuring locations are meeting expectations and goals. The position reports directly to the Director of Operations.

Duties

Guest Experience & Service Excellence

• Champion and reinforce a guest-first culture across all stands, ensuring service standards are consistently met and exceeded.
• Coach and develop stand managers to lead their teams in delivering exceptional guest experiences in fast-paced drive-thru environments.
• Monitor guest satisfaction trends across the region, analyzing feedback and implementing strategies to improve service quality and consistency.
• Establish clear expectations for balancing speed, accuracy, and hospitality, ensuring every location maintains brand standards under pressure.
• Serve as an escalation point for guest concerns, modeling professionalism and empathy while guiding stand managers in resolution practices.
• Drive continuous improvement in guest service by sharing best practices, conducting audits, and fostering accountability across all locations.

Operational & Financial Management

• Empower and assist managers in maintaining low labor costs without sacrificing the guest or Team Member experience.
• Empower and assist with accurate inventory management, inclusive of small wares.
• Empower and assist with basic upkeep of all equipment, assets, buildings, and property as a whole.
• Ensure adherence to all processes, procedures, and government regulations with proper delegation, follow-up, and accountability.

Leadership, Coaching & Team Development

• Proficiency in all Brewista, Shift Lead, and Manager duties and skill sets.
• Continuously evaluate stand manager performance, providing coaching and development to strengthen leadership pipelines and reduce turnover.
• Educate and empower managers to identify areas of growth in operations and realize consistent improvement over time.
• Provide regular and balanced feedback and support to all Team Members and Managers.
• Continuously develop all levels of management.

Hiring and Recruiter Partnership

• Interview, and select stand managers who demonstrate strong leadership, operational discipline, financial acumen, and a commitment to guest-first service.
• Ensure hiring decisions align with company values, balancing operational expertise with cultural fit and team-building ability.
• Partner with Recruiting and senior leadership to maintain consistent hiring practices, onboarding standards, and succession planning across the region.

Communication & Corporate Alignment

• Implement and communicate all initiatives and expectations from Who Brew Leadership and 7 Brew Corporate.
• Represent Who Brew and 7 Brew’s values at all times in and out of the stand.
• Additional duties may be assigned.

Experience

• Proven experience in a managerial role, preferably within a multi-site environment.
• Strong background in business development, guest service implementation, strategic planning, and process improvement.
• Demonstrated ability to manage teams effectively while promoting collaboration and teamwork.
• Experience in project management with a focus on delivering results within set timelines.
• Exceptional leadership skills with the ability to inspire and motivate others toward achieving common goals.
• Assist in New Stand Openings in the Tennessee/Kentucky Market (including North Nashville, Madisonville and Hopkinsville, KY) and beyond as needed.

Work Schedule Requirements

• Flexible schedule to support all days of operations.
• Consistent presence in the stands to coach, observe, train, and support the team in all aspects of operations.
• Availability on weekends and holidays as needed.
• On-call/in-person availability for urgent needs.
• Ability to redirect when more pressing priorities arise.

Skills and Requirements

• Create and maintain genuine, uplifting interactions with peer, team members, and guests.
• Prioritize safety, especially when working with hot water and coffee, glass, dairy products, utility knives, and around moving vehicles.
• Work in extreme heat and cold as needed.
• Ability to lift up to 50 lbs.
• Ability to stand for prolonged periods.
• Ability to climb a ladder and step ladder.
• Able to stand, sit, bend, kneel, twist, and squat as necessary.
• Lead by example in all areas of the business.
• Ability to work in position when needed.
• Quickly identify and address operational, procedural, and cultural issues with all team members.
• Adapt to problems and implement solutions during stressful situations.
• Effectively manage multiple projects, directives, and deadlines.
• Effectively lead and direct various personality types.
• Proven leadership in a fast-paced environment with numerous team members.
• Standard proficiency in Microsoft Office Suite.
• Effective communication with stand-level and upper management teams.
• Solid financial and business acumen.
• Ability to use reporting tools to analyze and identify trends.
• Ability to develop action plans in response to negative trends.

Salary: Up to $80K per year

Benefits Available

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation details: 80000 Yearly Salary

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