Team Member NEW

Grand Rapids, Michigan
Logan Legacy Group
Logan Legacy Group is a sales and consulting firm dedicated to delivering AT&T Fiber Internet solutions across Grand Rapids. We need a Team Member to guide customers to understand how fiber’s unmatched speed and reliability. The Team Member will serve as a face of fiber, turning advanced technology into everyday advantages for Grand Rapids homes. As a Team Member, you will complete sales training to understand the advantages of AT&T Fiber Internet, such as consistent speeds and whole-home Wi-Fi. You will consult with customers to determine their needs, recommend the right Fiber plan, and coordinate activations to ensure a seamless experience. The Team Member will also address customer questions and provide support to enhance their Fiber Internet experience. Responsibilities of the Team Member Drive customer acquisition, promoting AT&T Fiber Internet solutions, ensuring prospects understand the unique benefits of fiber connectivity. Educate customers on the speed, reliability, and streaming advantages of AT&T Fiber Internet, positioning it as the best solution for modern households. Guide customers in selecting the right Fiber Internet package by assessing usage needs such as gaming, remote work, and multi-device streaming. Maintain accurate records of customer inquiries, service activations, and account details in AT&T’s sales systems to support compliance and follow-up. Collaborate with Team Members to consistently meet and exceed monthly Fiber Internet sales goals while sharing sales best practices for success. Provide ongoing support after installation to ensure customer satisfaction, troubleshoot basic questions, and encourage long-term retention with AT&T Fiber Internet. Qualifications of the Team Member High school diploma or GED preferred. Experience in customer service or sales is a plus. Goal-oriented mindset with a focus on meeting or exceeding sales targets. Comfortable promoting sales upgrades, add-ons, and enhanced connectivity solutions. Ability to identify customer needs and recommend AT&T Fiber Internet plans that align with their lifestyle.