Tradewinds Supervisor NEW

Welch, Minnesota
Treasure Island Resort & Casino
Please note: a resume is required for this position

Pay Rate: $22.50 an hour

SUMMARY: To oversee Food and Beverage outlet operations when required to do so by management. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect work for conformance to standards
• Establish and uphold quality, service, and cleanliness standards
• Address guest questions, complaints, or concerns in a courteous, professional manner
• Ensure transactions and cash-handling procedures are followed appropriately

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• 1 year supervisory experience

Preferred:

• High School Diploma/GED or equivalent experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Preferred:

• Computer skills – Microsoft Office (Word, Excel and Outlook) and Windows

Abilities

Required:

• Ability to work fast and efficiently completing multiple tasks in a professional manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to control labor costs

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Effectively Handling Harassment training
• Treasure Island Food Handling Procedures training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in restaurant areas but includes going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact