Veterinary Client Service Representative – ER (PT) NEW

Swansea, Massachusetts
MASS-RI Veterinary ER

Description
In emergency veterinary care, every second counts and so does every interaction. At the heart of a positive experience is the person who greets clients in their most critical moments. Pieper Veterinary is looking for a compassionate, composed, and dependable Veterinary Client Service Representative to join our emergency team at Mass-RI Veterinary ER in Swansea, MA.

In this high-intensity environment, you ll be the first point of contact for pet owners facing urgent and often emotional situations. Your ability to remain calm under pressure, communicate clearly, and provide empathetic support will have a lasting impact on both clients and their pets during their time of need.

Our vision is a simple one, to make the community and the animals and people in it happier and healthier.

What to Expect:

• Environment of Collaboration: With the support of the technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it’s easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative with experience answering phones, making appointments, and navigating communications between our clients and medical team. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Anticipated Schedule:
This is a part-time position:
Saturday, Monday, and Tuesday – 3pm-11pm
Weekends and Holidays are required!

Compensation:
$17.00 – $21.00 an hour dependent on experience and education

What’s in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Mental Health Focused Services
• 401(k) plan with a strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance

We know it’s not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.